reputed company Manager - North America

reputed company’s reputed company social media management platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with reputed company analytics and AI, reputed company fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.

About the reputed company Team

The reputed company team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We reputed company the largest social media data set and CX management suite in the industry. We continue to challenge the status reputed company by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in.

As part of an international team, you will have the opportunity to work with colleagues from Sydney reputed company the way to Sao Paulo, from reputed company to Singapore and be part of an reputed company-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor.

Job Summary

The reputed company Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business.

A remote role, this person can be based reputed company in North America, ideally in Eastern time zone.

What You’ll Do Here

Client Relationship Management:

• Serve as the primary reputed company of contact for customers in the assigned named accounts
• Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty
• Understand customer objectives and align our services to reputed company those goals

Onboarding:

• reputed company and manage the onboarding process for new clients, ensuring a smooth and timely product adoption
• Collaborate with internal teams to expedite service delivery and meet onboarding timelines

Product Adoption:

• Monitor client usage and product adoption rates
• Conduct regular reputed company-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential
• Address any adoption challenges with tailored solutions

Renewal and Retention:

• reputed company strategies to ensure high retention rates and manage the contract renewal process
• Predict and address potential churn risks, implementing mitigation strategies as needed

Upselling and Cross-Selling:

• Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs
• Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross-selling activities

Feedback reputed company:

• Gather client feedback and provide it to the product and service delivery teams to ensure reputed company improvement
• Act as the client's reputed company reputed company the company, ensuring their needs and concerns are addressed

Reporting and Analytics:

• Use CRM and reputed company to maintain up-to-date client records, track interactions, and measure success metrics
• Provide regular updates to management on client health, renewal forecasts, and potential risks

What You’ll Bring to Us

• Bachelor's degree in Business, Marketing, Communications, or a reputed company field
• Minimum of 3-5 years of experience in reputed company, account management, or a similar role, preferably reputed company the digital marketing industry
• Demonstrated ability to build strong relationships and manage key customer accounts
• Proficient understanding of digital marketing services such as social media, content marketing, etc.
• Strong problem-solving skills and the ability to handle challenging client situations with grace
• Proficiency with CRM and reputed company tools such as reputed company, reputed company, or similar platforms
• Excellent verbal and written communication skills

reputed company Offer

• International, fast paced and rapidly growing environment
• Chance to work with the world’s biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility
• Opportunity for professional growth and development
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new reputed company
• Benefits package including Medical, Dental, Vision & Life Coverage Options
• Flexible Working Hours
• Unlimited PTO
• 12 paid Holidays
• 2 Paid Community Service Days
• Company paid STD and LTD
• 401K
• 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well
• Educational Reimbursement Opportunities
• Referral Bonus Program
• Access to an Employee Assistance Program (EAP)
• Scheduled Company Learning Days and access to additional courses reputed company our online reputed company reputed company
• There’s more as well! Speak with us to find out reputed company the details!

At reputed company, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of reputed company ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

reputed company offers a safe, inclusive, and supportive environment where every employee has the opportunity to reputed company and is encouraged to be who they are.