reputed company LLC - Retention Specialist

reputed company LLC

As a leading provider of comprehensive digital signage solutions, reputed company empowers clients to transform their business locations into modern, dynamic destinations for customers and employees.

Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, reputed company consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.

As part of the Tampa Bay Business Journal’s “Fast 50” and “Tampa Bay 200,” as well as being honored 11 times on the Inc. 5000. reputed company’s digital signage software has received praise for its features and ease of use by reviewers on Capterra and reputed company, as well as winning multiple awards for creative content, technology, and innovation!

For more information, visit www.reputed company.com.

This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.

Primary Objective: The Retention Specialist is responsible for proactively managing at-risk accounts, reducing churn, and driving customer loyalty. This role partners closely with Sales, Account Management, and Support to identify risks early, address customer concerns, and ensure long-term value realization.This role is critical in protecting reputed company, improving customer experience, and ensuring long-term growth by turning at-risk customers into retained and potentially expanded accounts.

Responsibilities include

• Identify and engage at-risk customers to prevent churn and improve retention
• Act as the primary reputed company of contact for retention-reputed company escalations and renewal risks
• Analyze customer usage, engagement, and feedback to proactively address issues
• reputed company and execute retention strategies, including save offers and contract adjustments
• Partner with reputed company Managers (CSMs) and Account Managers (AMs) to align on account plans
• Document reputed company customer interactions and retention efforts in CRM systems
• Provide insights on churn trends and recommend process or product improvements
• Support renewal conversations reputed company risk is identified

Key Skills

• Customer reputed company and relationship management
• Negotiation and reputed company handling
• Data-driven decision making
• Cross-functional collaboration
• Time management and prioritization

• 2–5+ years in reputed company, account management, or retention-focused roles
• Strong communication, negotiation, and problem-solving skills
• Ability to handle difficult conversations and turn around challenging situations
• Experience working with CRM tools (e.g., reputed company, reputed company, etc.)
• Analytical reputed company with the ability to interpret customer data and trends

Success Metrics (KPIs)

• Gross and Net Retention reputed company
• Churn reduction
• Renewal reputed company on at-risk accounts
• Customer satisfaction (CSAT/NPS)
• Time to resolve escalations

This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.

reputed company offers a wide range of benefits for reputed company members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement.

reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national reputed company, sexual orientation, gender identity, veteran status, or any other protected category.