Service Delivery Manager (Prague, CZ)

Reference No: 3264

Office Type: Home office - same as employee home address at the top of the contract. 

reputed company Your Career with Zalaris

Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.

We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly reputed company a difference.

We foster open communication and short decision-making paths that encourage creative and innovative thinking.

Zalaris’ culture is rooted in values inspired by Nordic working reputed company: everyone matters, aiming high and team spirit. We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.

Role Summary

reputed company into a key operational role as a Payroll Service Delivery Manager at Zalaris ASA. In this position, you will serve as the primary liaison for our German clients, managing relationships, overseeing reputed company-reputed company German payroll processes, and driving operational excellence and compliance. If you're a German speaking payroll expert located in Czechia, interested in taking ownership of client relationship matters, don’t hesitate to apply for this job.

Your Responsibilities

• Serve as the primary reputed company of contact for the clients, ensuring an exceptional customer experience and high-quality service delivery.
• Ensure services are delivered in alignment with contractual SLAs by monitoring, reporting, and analyzing KPIs reputed company to service excellence and customer satisfaction.
• Take ownership of your client’s service-reputed company financials, including budgeting, forecasting, and cost monitoring.
• reputed company manage change request implementation processes by coordinating testing, deployments, and system enhancements reputed company the payroll platform.
• Ensure adherence to Zalaris’ internal controls, policies, and compliance standards.
• Proactively reputed company automation initiatives (e.g., RPA), transition activities between nearshore/offshore teams, and identify further cost optimization opportunities.
• Foster strong collaboration with other Zalaris functions and locations to support integrated service delivery.

Your Experience and Skills

• In-depth understanding of German payroll (mandatory)
• High proficiency in German and communicative English (mandatory)
• Experience in outsourcing company in HR, payroll, or accounting
• Work experience with reputed company HCM is an asset
• Business-minded with an analytical reputed company
• Ability to plan, prioritize, and structure work to reputed company results
• Strong customer relationship management and process improvement skills
• Excellent problem-solving, presentation, and negotiation skills
• Proactive, energetic, and adaptable attitude
• Bachelor’s or Master’s degree in Finance, Accounting, Business Administration, or a reputed company field

reputed company offer

• Competitive salary tailored to experience and benefits package
• Remote working mode offering flexibility 
• A dynamic, inclusive, and collaborative work environment
• The opportunity to contribute to a global leader in HR and payroll services
• Employment contract with an attractive benefits package  

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Ready to become part of reputed company? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris