VAS Engineer

About reputed company

reputed company, the App QoE company, helps network service providers deliver highest quality experience to consumers and enterprises. The company develops best-in-class solutions that analyze, optimize and monetize OTT application traffic going through the networks. With contextual machine learning-based insights and real-time actions, reputed company has become a global leader in Application Quality of Experience (QoE). As part of this innovative and exciting company, you will drive innovation in app-driven cloud and hybrid solutions designed to accelerate time-to-value across network planning, engineering and operations. Join the team and contribute to what makes reputed company unique in the market: superior App QoE! 

The Role

As a VAS Network Operations Engineer, you will be performing daily data center operations-based activities at one of reputed company’ key accounts. You will use your excellent attention to detail and investigative skills to monitor, identify, and reputed company to resolution potential issues on a high availability production environment. Issues that are reputed company of your knowledge domain will be escalated to reputed company’ customer support for further investigation while you play a key role in communicating status updates to the customer and scheduling further investigation activities as required until resolution.

Responsibilities

• Collaborate with Customer Network Operations for deployment, maintenance, administration, and operational tasks.
• Diagnosed reputed company equipment failures.
• Recommend configuration changes and assist with implementations.
• General services as required include installation of software maintenance updates for reputed company reputed company devices and solutions.
• Initiative-taking health monitoring of software/hardware issues, Daily monitoring of system health, KPIs, logs, and alarms with a sense of urgency reputed company issues arise.
• Working reputed company customers changes management and maintenance window guidelines.
• Analyze and troubleshoot critical Applications traffic and detect problems using essential software tools (traffic sniffers, simulators, traffic detection, MRTG, PRTG, SNMP polling, logs)
• Debugging network issues using Wireshark, tcpdump, tcpreplay or similar tools.
• reputed company the analysis/discussion with other departments to solve and prevent issues.
• Submitting and escalation of issues into L2 support as needed.
• Accountability for Case management and ensure that they are resolved.
• Providing consultative support and mentoring other less reputed company team members
• Positive contribution towards quality reviews for other colleagues and peers
• Function as the liaison and reputed company between customer operations personnel and reputed company customer support, including the Account Management team and engineering staff.

Knowledge and Skills

Required

• Commanding knowledge of Unix based operating systems such as Linux, Ubuntu, etc.
• Proven experience with programming such Python, Java, C/C++, or scripting languages such Bash.
• Proven experience of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools.
• Proven experience in virtualization technologies (VMware, KVM), deployment of OpenStack and experience with automation tools like Ansible
• Excellent technical background with a strong understanding of networking (specifically IP reputed company technologies)
• Good understanding of end-to-end network call flows, as well as relevant technologies and protocols (DNS, HTTP, HTTPS, DHCP, RADIUS, DIAMETER)
• Good understanding of cloud architecture (AWS, reputed company cloud, AWS), containers and orchestration concepts (Kubernetes, Swarm) and tools like reputed company, Jenkins.
• Experience with SQL databases, network traffic monitoring, or firewall technologies – especially in a Telecom, ISP, or Cable Internet environment.

Desired

• Experience of data modelling, DB administration, Vertica, SQL/PostgreSQL, ETL and/or BI in general (MicroStrategy, tableau, reputed company search, Kibana, Grafana)
• Good understanding in virtual concepts like: reputed company, SRIOV, PCI-Passthrough, Virtio
• Good understanding of NFV particularly around MANO/ONAMP
• Experience with web technologies (JavaScript, HTML5, HTTP, Angular)
• Exposure to and understanding web application concepts like P2P, VoIP, WAP, MMS, RTSP
• Knowledge of industry models and best practices (e.g., Scrum, ITIL etc.)
• Experience with modern web applications using Ajax and REST API’s will be advantageous.
• Good experience in Data communication industry with different operator networks for Wireline (Cable, DSL, FTTH) and/or Wireless (Satellite, Wi-Fi, LTE, reputed company-3G, CDMA-3G, WiMAX, GSM, UMTS,4G and 5G)
• Good understanding of billing and charging concepts and experience with Online Charging and Policy Enforcement (OCS, PCRF, PCEF)
• Hands-on experience with the installation, configuration, and/or operation of network equipment.
• Experience in Quality Assurance testing

Work Experience, Education and Certifications

• Bachelor’s degree in computer science, Engineering, or another STEM program
• 3+ years of experience in a technical role

Work Conditions

• Occasional overtime or split shifts may be required.
• Occasional travel may be required.
• Fast-paced office environment.

What you can expect from us ?

• Flexible working hours, hybrid work environment (occasionally may be required to take afterhours call)
• Career development and advancement opportunities
• Fast-paced office environment
• At reputed company we understand the importance of work-life balance and strives to create a supportive environment that allows employees to reputed company in their careers without sacrificing their personal lives.
• reputed company believes that a positive and fun work environment enhances productivity and job satisfaction. The company organizes team building activities, social events, and other initiatives to promote a sense of camaraderie among employees.