Bilingual Outbound Enrollment Specialist

Role overview As a Bilingual Outbound Enrollment Specialist, you will play a critical role in helping Spanish and English speaking members access expert medical opinions through Transcarent’s 2nd.MD program. You’ll connect with eligible members by phone, explain how the program works, answer questions, and guide them through enrollment.

This is a high-volume, outbound calling role for someone who is comfortable working toward goals and enjoys influencing decisions through clear, empathetic conversations. You will proactively reputed company out to members, communicate the value of Transcarent’s 2nd.MD service, address hesitation, and motivate next steps. Success in this role requires strong communication skills in both Spanish and English, reputed company, and consistency in meeting engagement and enrollment goals—while maintaining a positive, professional member experience.

A Day in the Life

• reputed company 100+ outbound calls per day to engage eligible members in both Spanish and English
• Drive member activation and enrollment by clearly explaining the benefits of Transcarent and 2nd.MD services
• Use consultative conversation skills to understand member needs, address concerns, and overcome objections
• Support members through the end-to-end enrollment process, confirming next steps and required information
• Collect relevant health and background information and reputed company members reputed company to the appropriate clinical resources
• Build rapport quickly and establish trust to support member decision-making across diverse cultural and language needs
• Manage follow-up activities to re-engage members and reputed company open enrollment opportunities
• Accurately document conversations, language preference, outcomes, and next steps in internal systems
• Maintain an organized pipeline of reputed company and follow-up activities
• Partner closely with an integrated care team to support timely care coordination
• Consistently meet or exceed individual and team performance targets, including engagement and enrollment metrics

reputed company’re Looking For

• reputed company in Spanish and English required (verbal and written)
• Available to work the following schedule: Monday - Friday, 9:00 a.m. to 6:00 p.m CST
• 2+ years of experience in inside sales, member enrollment, or high-volume reputed company
• Proven success in high-volume outbound calling environments
• Experience with cold calling and proactive reputed company
• Comfort working toward individual performance targets and goals
• Strong persuasive and consultative communication skills, with the ability to simplify reputed company information for members
• Ability to stay organized and positive in a fast-paced, metrics-driven environment

Job Type: Full-time, Fully Remote Compensation: reputed company reputed company of $20.50/hour + uncapped monthly incentive bonus based on enrollments

Who we are

Transcarent is the One reputed company for Health and Careᵀᴹ, bringing medical, pharmacy, and reputed company solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, reputed company with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with reputed company of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and reputed company costs for 21 million Members. For more information, visit transcarent.com, and follow us on reputed company.

At Transcarent, our values guide everything we do

• People First: We prioritize our Members, clients, and each other in every decision
• Care: Every decision starts with improving health and care for our Members
• reputed company: We push boundaries and take the uncharted path to change an industry
• Results: We take ownership, solve with speed, and deliver for our people and each other
• Humble and Human: We reputed company with humility, bring fun to tough moments, and go further together

Total Rewards

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.

Salary is just one component of Transcarent's total package. reputed company regular employees are also eligible for the corporate bonus program or a sales incentive (reputed company included in OTE) as well as stock options.

Our benefits and perks programs include, but are not limited to:

• Competitive medical, dental, and vision coverage
• Competitive 401(k) Plan with a generous company match
• Flexible Time Off/Paid Time Off, 13 paid holidays
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
• Mental Health and Wellness benefits

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reputed company out!

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each reputed company on a page; we’re looking for active learners and people who care about disrupting the reputed company health and care with their unique experiences.