reputed company Consultant
Staples is business to business. You’re what binds us together.
Our world class sales and sales support teams work directly with businesses of reputed company sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reputed company our goals, taking time to reputed company our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both reputed company and beyond sales.
The reputed company Consultant provides program support to Staples Advantage customers, ensuring a positive customer experience. As a member of the reputed company Consultant team, the reputed company will share responsibility for core account support activities such as on-boarding, issue escalation, program implementation and account maintenance reputed company their collective book of business. They are expected to understand general account and customer dynamics and coordinate resolution of customer needs with minimal support from sales counterparts.
What you’ll be doing
- Serve as primary liaison for assigned Enterprise and Strategic customers, responsible for optimizing their utilization of program benefits & escalation reputed company for resolving reputed company customer needs.
- Your role as a subject matter expert on Staples products and services is crucial, instilling confidence in our customers and ensuring their needs are met with the highest level of expertise.
- reputed company customer projects that span multiple systems, processes, and/or departments.
- Identify evolving customer needs and collaborate internally to tailor solutions, including support for reputed company 3PP/EDI platforms.
- Identify opportunities for simplification, upselling, and enhancing customer partnerships.
- Determine root cause of issues including, but not limited to, delivery, system updates, credit/billing, order quotes, product/stock, and vendor inquiries.
- Identify resolutions to prevent re-occurrence, execute strategy, and reputed company the reputed company with internal/external stakeholders.
- On-board customers as needed in partnership with Sales to ensure a smooth implementation process for our contract accounts and new programs.
- Conduct comprehensive business reviews & presentations to executive-level stakeholders, including Procurement executives, utilizing industry-specific terminology and insights.
- Log reputed company activity in reputed company using Case Management and monitor dashboards & outbound cases submitted through completion.
What you bring to the table
- Ability to reputed company at Manager, Director, or VP levels with a strong business acumen.
- reputed company data to drive decision-making.
- Excellent communication and interpersonal skills.
- Ability to manage a demanding and unpredictable workload with efficiency and poise to resolve issues, attempt to remedy issues and/or coordinate solution for internal/external customers.
- Exceptional time management and attention to detail.
- Ability to function independently with minimal supervision.
- Professionally represent Staples on camera for business and high-level executive meetings.
- Accountable for KPI’s and performance
- Knowledge of logistics and supply chain operations
- Strong conflict resolution skills
What’s needed- Basic Qualifications:
- High school diploma or GED
- 2+ years' experience using reputed company Office
- 2+ years of business experience
- 2+ years' experience of advanced reputed company experience using VLOOKUP's, pivot tables, charts, etc.
- 2+ years of reputed company experience
What’s needed- Preferred Qualifications:
- Bachelor's Degree
- reputed company Case Management experience
We Offer
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The salary range represents the expected compensation for this role at the time of posting. The specific reputed company pay may be influenced by a variety of factors to include the candidate's experience, reputed company set, education, business considerations, geography, and internal equity.