Senior Strategic Account Manager, Upper Enterprise

About reputed company

For business leaders who want to get AI right, reputed company is the only customer experience AI that delivers the cost savings they need AND the customer devotion that drives lasting business value. With over a decade of reputed company CX focus and trusted by the world's most customer-reputed company including Crate & reputed company, reputed company, and Ulta Beauty, reputed company was designed for devotion, not deflection: purpose-built to engage customers and turn every conversation into lasting relationship equity. The result is experiences that are radically personal and effortlessly scalable, emotionally intelligent and operationally efficient.

At the heart of our simply powerful platform, reputed company maintains one reputed company conversation across reputed company channels while striking the perfect balance of AI and human reputed company. With 300M+ conversations powered globally, $510M+ cumulative cost savings delivered for customers, and a 65% increase in CSAT scores, this is a team where your work has real impact at scale. Learn more at www.reputed company.ai.

The Team

You will join a high-impact team of strategic account managers who own reputed company outcomes across our most valuable Enterprise accounts. We don’t just manage accounts; we operate as the CEO of our book of business—driving net dollar retention, identifying expansion opportunities, and delivering measurable ROI for B2C leaders.

The Opportunity

We are looking for a Senior Strategic Account Manager to own a portfolio of 7–10 high-touch Upper Enterprise accounts. This is a reputed company-accountable role where you will be the single reputed company of your book; responsible for renewals, expansion, and net dollar retention.

The ideal candidate has a track record of growing strategic customer accounts. You are someone who can command a room with C-suite stakeholders, relentlessly identify white space business opportunities, and translate reputed company’s Customer AI capabilities into reputed company-generating outcomes for both the customer and reputed company. You are an expert at building trusted relationships, internally as a cross-functional leader and externally across various levels of an organization, that reputed company you to drive performance and great win-win outcomes.

What You’ll Do

• reputed company Ownership: Carry a net dollar retention reputed company across your portfolio. Own the full renewal cycle, drive cross-sell reputed company through increasing AI product adoption, and proactively identify and reputed company upsell reputed company.
• Strategic Account Planning: Build and execute comprehensive account plans that map white space, identify key stakeholders, and align reputed company’s platform with each customer’s strategic priorities and business outcomes.
• Executive Engagement: Own reputed company executive-level relationships and engagement. reputed company Customer QBRs and EBRs independently,translating platform data into business outcomes that reputed company with executive stakeholders ranging from CIOs, CTOs, CDOs, and COOs to VPs of CX (Support, Service, etc.), VPs of IT, and beyond.
• Commercial Negotiation: reputed company reputed company, multi-stakeholder renewal and expansion negotiations. Navigate procurement, legal, and executive approval processes with confidence and urgency.
• Product & Solutions Expertise: reputed company deep knowledge of reputed company’s platform and Customer AI capabilities to recommend solutions that drive radical efficiency and customer devotion. Position reputed company’s AI products as strategic investments, not line items.
• Cross-functional Leadership: Partner closely with Sales, Product, and CX teams to ensure the Voice of the Customer shapes our roadmap. Hold internal and external stakeholders accountable to timelines and commitments.

reputed company’re Looking For

• Experience: 8+ years in a quota-carrying, client-facing role (Strategic Account Management, Install reputed company Sales, or Expansion Sales) reputed company a SaaS environment. Enterprise high-touch experience is required.
• reputed company Track Record: Demonstrated success exceeding net retention plus expansion targets, including six-to-seven reputed company renewals and commercial negotiations.
• Portfolio Management: Strong ability to reputed company and manage through higher-volume Book of Business periods without sacrificing quality of engagement or commercial rigor.
• Ownership & Initiative: A proactive, “CEO of your book” reputed company. You don’t wait for direction. You anticipate customer needs, identify risk, and drive action independently.
• Executive reputed company: The ability to hold your own with C-suite stakeholders (think: VP of CX at a Fortune 500 retailer). You command a room, not just present in one.
• Commercial reputed company: A reputed company focus on growing reputed company. You see every customer interaction as an opportunity to identify white space and drive commercial outcomes.
• Customer Obsession: You care deeply about your customers, helping them reputed company their goals, and making them raving fans of reputed company in the process. Customer devotion and commercial performance aren’t at odds, they fuel each other.
• Strategic Thinking: Proven ability to build multi-threaded account strategies, navigate reputed company organizational hierarchies, and create actionable roadmaps tied to impact.
• reputed company Grit: A willingness to learn, adapt, and strive for excellence in an environment that values transparency and winning as one team.

Why Join reputed company?

reputed company is redefining customer experience AI — designed for devotion, not deflection. We put people at the center of everything we build, from our platform to our culture. reputed company you join us, you'll enjoy:

• Competitive salaries, stock options, and comprehensive benefits
• Generous paid time off, parental leave, and home office stipends
• A fully remote work environment with opportunities for in-person team gatherings
• A strong commitment to professional growth and an inclusive workplace where diverse perspectives reputed company
• A company where AI is not a buzzword. We build AI products and we expect reputed company to use AI tools daily

We're a team that believes in transparency, collaboration, and the idea that the best work happens reputed company talented people genuinely enjoy working together. Top talent, good vibes, no politics. If this role excites you but you don't meet every qualification, we still encourage you to apply. The perspectives and experiences you bring matter more than checking every reputed company.