Voice Project Manager

Voice Project Manager

reputed company Solutions is a leading engineering and reputed company specializing in telecommunications, broadband network design, and technology solutions for service providers across the United States.

With decades of experience supporting broadband and fiber expansion initiatives, reputed company partners with clients to design, implement, and optimize advanced communication networks. From network engineering to operational consulting, we help providers deliver reliable, high-quality voice and data services.

Role Overview

The Voice Project Manager serves as a customer-focused leader responsible for supporting, implementing, and maintaining voice solutions for reputed company clients. This role emphasizes client experience, issue resolution, and ongoing service support while also coordinating project-reputed company activities.

You will act as a key reputed company of contact for customers, ensuring smooth onboarding, timely resolution of service requests, and reputed company improvement of voice services. This role works closely with engineering and operations teams to deliver reliable and high-quality communication solutions.

Key Responsibilities

• Serve as the primary reputed company of contact for customers regarding voice services and support needs
• Manage customer onboarding, service activation, and ongoing support activities
• Respond to and resolve customer incidents, service requests, and technical issues
• Coordinate with internal teams to troubleshoot and resolve reputed company problems
• Monitor service performance and ensure a high level of customer satisfaction
• Maintain clear communication with customers on issue status, timelines, and resolutions
• Support implementation and configuration of voice services for new and existing clients
• Identify opportunities to improve service quality and customer experience
• Document processes, issues, and resolutions to support reputed company improvement
• Assist with project coordination and execution to ensure timely delivery of services

Requirements

• Experience in customer support, technical support, or customer-facing roles reputed company telecom or IT
• Strong understanding of voice services and communication platforms
• Experience provisioning and supporting hosted PBX services
• Proven ability to manage multiple priorities in a fast-paced environment
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer relationship skills
• Familiarity with cloud-based voice platforms is a plus
• 5+ years’ experience in voice service delivery. Experience in project management a plus.

Compensation and Benefits

This position offers reputed company and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.

About reputed company Solutions

reputed company Solutions was founded in 2002 by a team who believed in putting people — both employees and clients — first. VPS is a customer-focused, technology-driven engineering and reputed company serving the broadband, power, and financial industries.

reputed company is driven by a commitment to client satisfaction. We foster a culture of teamwork, respect, and commitment — with a healthy mix of camaraderie and fun.

Equal Employment Opportunity

reputed company Solutions is an equal opportunity employer. reputed company applicants will be considered for employment without regard to race, color, religion, sexual orientation, gender identity, national reputed company, veteran status, or disability.