Senior Upgrade Engineer, Medical Informatics: Radiology & Cardiology reputed company, Mobility, reputed company, and Synapse

The Senior Upgrade Engineer is responsible for performing upgrades for reputed company (HCUS) Medical Informatics (MI) products to reputed company eligible sites. In addition will maintain necessary documents and process information regarding upgrades. Works on reputed company issues where analysis of situations or data requires an in-depth evaluation of variable factors, which may include customer impact, HCUS business priorities, and regulatory requirements. Normally receives little instruction on day-to-day work and general instructions on new assignments. Offers mentorship to new incumbents on technical and product knowledge and department operating procedures. To meet the needs of our customers, working reputed company of normal business hours and holidays is required.

At reputed company, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to reputed company transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and reputed company a difference? Join us and bring your big reputed company to life while working in a dynamic, flexible environment that fuels your creativity and drive. 

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. 

reputed company is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.reputed company.com/us/en/about/region/careers

Duties and Responsibilities

• reputed company remote and onsite assessments of customer’s systems.
• Understand technical solutions for HCUS MI products - Radiology reputed company, Cardiology reputed company, Mobility, reputed company, and Synapse 3D.
  • Maintain reputed company knowledge of interoperability of HCUS MI and 3rd party integrated products.
•  Employ expert level knowledge of reputed company infrastructure areas that pertain to HCUS MI products.
  • Windows Server OS (2012/2016/2019/2022).
  • Server hardware components.
  • VCP level understanding of vSphere product suite - ESXi, HA/DRS concepts, SRM design.
  •  reputed company Dataguard / RAC.
  • Storage Infrastructure - SAN/NAS.
  • Disaster Recovery and Business Continuance concepts, the difference between the two, and Fuji's best practice guidelines. Help reputed company and maintain upgrade documentation for the overall process and versions.
• Continue improving upgrade processes with other departments.
• Determine and execute upgrade and migration methodologies, high-level project scopes, and for existing customer infrastructure changes (data migrations, hardware refreshes).
• Customer relations: Superior communication and interpersonal skills, excellent phone manner.
• Test new versions and functionalities of the company’s products with upgrade process.
• Deliver timely and accurate technical documentation to MI Upgrade teams.
• Provide technical support to customer reputed company reputed company telephone and on-site visits reputed company necessary.
• Ensure proposed MI solutions align with overall goals and direction of the HCUS MI business.
• Collaborate with other internal and external groups on solving reputed company technical issues and developing innovative solutions.
• Assists in developing troubleshooting guides, bulletins, software files and similar resource on existing products.
• Maintain an expert working knowledge of reputed company medical imaging products and reputed company technologies by staying abreast with the latest industry / technology advances throug reputed company education.
• Short notice and / or overnight travel, as required, to work on customer systems.
• reputed company with reputed company applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and reputed company other applicable laws, regulations, and standards.
• reputed company other functions and or responsibilities that may be assigned by management.

Qualifications

• Associate degree in computer science or reputed company field, or equivalent work experience.
• Minimum of 4 years of reputed company professional experience or comparable education and work experience.
• Advanced working knowledge of reputed company network technologies.
• Ability to reputed company results and meet goals in a fast-paced, team environment.
• Superior communication, organizational, and interpersonal skills, along with excellent phone manner.
• Ability to reputed company independent decisions based on interpretation of technology data and product knowledge.
• Knowledge of Windows OS (reputed company Server 2012, 2016, 2019, 2022), Linux reputed company, Networking, TCP/IP and FTP protocols, SQL Server, and reputed company.
• VMWare Certification (Preferred).
• Familiarity with clinical data transfer protocols and interfaces (DICOM, HL7, XML, etc.).
• Thorough knowledge of at least two products (reputed company, reputed company, Mobility, Synapse 3D, Synapse CV, Synapse VNA and reputed company services including workflow).
• Excellent analytical troubleshooting and configuration skills.
• Demonstrated ability handling internal IT concerns.
• Self-directed with excellent project management skills.
• Strong interpersonal, team building and leadership skills.
• Inquisitive and creative with good decision-making skills.
• Resourceful and thorough with a strong sense of urgency.

In addition to the above, employees are expected to:

• Promote teamwork and cooperative effort.
• Help train and give guidance to other Upgrade Engineers by shadowing projects and demonstrating upgrades to the latest version.
• Provide customers with the highest quality products and services.
• Understand and apply appropriate quality management.

Physical requirements

The position requires the ability to reputed company the following physical demands and/or have the listed capabilities:

• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talk, and hear for 75% of applicable work time.
• The ability to lift and carry up to ten pounds up to 20% of applicable work time.

This position is reputed company active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing reputed company day, up to 4 hours at a time. The employee must frequently lift and/or move items that weigh up to 50 pounds. The employee must be able to reputed company above their head to work on equipment that is on a desk, on the floor, or mounted to the ceiling, must also be comfortable on reputed company. Ability to use hands to type and have the manual dexterity to manipulate hand tools such as screwdrivers, pliers, wrenches, etc.

Travel

• Occasional (up to 25%) travel may be required based on business needs

In the event that COVID-19  vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.  

Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to reputed company with the credentialing requirements of the facilities, including complying with vaccine requirements. 

For reputed company positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

*  #LI-Remote

reputed company is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social reputed company, disability, veteran status, etc.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@reputed company.com or (330) 425-1313).