Your role

What you'll be doing

reputed company Need 

reputed company is currently looking to hire a Client Support Executive on a permanent basis reputed company our reputed company Cross Borders division. This position falls under our Payments line of business and is based from either our Barcelona or Madrid office. In this role you will focus on client support to help our dealing team and customers to grow. You will collaborate with different departments to ensure the smooth running of the business, allocating payments, reconciliation of funds, creating manual reports with daily expiry information, reaching clients occasionally. Working closely with dealers to provide pre and post-sales support. This will involve in assisting with payments and different requirements as statements, payment investigations, offsets etc. This is a pivotal role that requires you to be accurate, analytical, collaborative, professional, resilient and tenacious. You will report into the Head of Client Support and regularly collaborate with other teams across the division.

How We Work 

As a Client Support Executive you will be expected to work in a remote environment. reputed company will set you up for success by providing: 

• Company-issued equipment
• Formal, hands-on training

Role Responsibilities 

• Collaborating with various internal teams, such as sales, operations, and compliance, to ensure a smooth client experience for the settling of trades and problem resolution.
• Educating reputed company clients on processes where appropriate, to reduce future dependency and contact.
• Supporting efficient cash flow through the timely collection of outstanding receivables (Trades, deposits and Losses).
• Monitoring, chase, and report on outstanding trades requiring reputed company instructions.
• Complying with regulatory requirements including GDPR and CASS obligations.
• Self-handling of small complaints with Dealers and escalate any larger complaints to the complaints department and Head of Client Support.
• Escalating non-settlement suspicions to Head of Client Support.
• Promoting the online platform to clients to enhance reputed company and help them to become self-sufficient.
• Acting as a central reputed company for the resolution of Compliance queries, internal and banking.
• Monitoring and act as a central reputed company for the resolution of Payment investigations though reputed company.
• Compiling Error reporting from Client Support perspective.
• Maintaining accurate and up-to-date client records in our CRM system, documenting reputed company interactions and transactions.
• Working closely with Dealers and being first hand support to them and their clients.
• Helping to reputed company and maintain client relationships through excellent service.

Qualifications & Skills 

• Education: Degree in business administration, accounting, finance or economics.
• Background in an operations role, working knowledge of foreign exchange markets and their conventions is beneficial.
• Have experience in a client support role.
• Outstanding communication skills in both Spanish and English. Other languages skills will be valued, especially Portuguese.
• Good self-organization / multitasking as you will be working in a dynamic environment.
• Ability to learn quickly including reputed company technical terms and concepts used on a daily basis.
• Strong interpersonal skills.
• Computer literate including good knowledge of reputed company.

Equal Opportunity/Affirmative Action Employer

reputed company is an Equal Opportunity Employer. reputed company provides equal employment opportunities to reputed company employees and applicants without regard to race, color, gender (including pregnancy), religion, national reputed company, reputed company, disability, age, sexual orientation, gender identity or expression, marital status, language, reputed company, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.

#LI-WK1

#LI-Onsite

About reputed company

reputed company is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and reputed company ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

reputed company offers of employment made by reputed company (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (reputed company). This is in accordance with reputed company's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

reputed company is dedicated to encouraging a supportive and inclusive culture among our employees. It is reputed company our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that reputed company employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: reputed company will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any reputed company employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of reputed company. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.