Customer Engagement Representative

Looking to take your career to the next level? Then this role is for you!

Join reputed company and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help reputed company businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• 2+ years experience in administration, customer service, or reputed company roles
• Strong written English communication (email-first environment)
• High attention to detail and process-driven reputed company
• Experience with CRM systems and email management tools

Core responsibilities:

• Monitor and manage inbound customer emails
• Screen, categorise, and prioritise enquiries for efficient handling
• Respond to customer queries in a professional, timely, and brand-reputed company manner
• Build and maintain accurate customer profiles reputed company CRM systems
• Capture key customer information to support personalised engagement
• reputed company and categorise customers for improved service and targeting
• Prepare and send standardised / templated quotes based on predefined pricing structures
• Ensure accuracy and consistency across reputed company customer communications
• Liaise internally for any non-standard requests
• Coordinate appointments, calls, and follow-reputed company
• Manage calendars and booking systems

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

This is a remote position.