Technical Program Manager (TPM)

This is a remote position.

We are seeking an experienced and highly driven Technical Program Manager (TPM) to lead and execute complex, cross-functional technical programs. The TPM will work closely with engineering, infrastructure, security, and business teams to deliver high-impact initiatives aligned with organizational goals.

Key Responsibilities

1. Program Planning & Execution

- Define program scope, objectives, timelines, and success metrics.

- Lead end-to-end execution of cross-functional programs.

- Ensure delivery against milestones, KPIs, and SLAs.

- Manage dependencies, risks, and critical paths.

2. Stakeholder Management

- Coordinate with engineering, product, security, and business teams.

- Establish communication channels and reporting structures.

- Align stakeholders on priorities and outcomes.

3. Operational Excellence

- Define and track KPIs, SLAs, and OKRs.

- Establish governance frameworks and review cadences.

- Drive continuous improvement initiatives.

4. Risk & Issue Management

- Identify, assess, and mitigate risks.

- Maintain risk registers and escalation paths.

- Ensure timely resolution of issues.

5. Technical Understanding & Alignment

- Maintain knowledge of infrastructure, cloud, SaaS, and data systems.

- Translate technical requirements into actionable plans.

- Ensure architectural consistency.

6. Reporting & Communication

- Provide weekly/monthly status reports.

- Track progress, risks, and key metrics.

- Deliver executive-level updates.

7. Process & Documentation

- Develop program documentation including roadmaps and runbooks.

- Standardize processes across teams.

- Support postmortems and lessons learned.

Qualifications

- Bachelor’s degree in a technical field.

- 5–10+ years in Technical Program Management.

- Strong understanding of cloud, infrastructure, and SaaS.

- Excellent communication and leadership skills.