Customer Insights Manager - reputed company / Contract

MarketingRemote, United States

Description

Customer Insights Manager – reputed company/ContractAssignment length: approximately 6-monthsStart date: ASAPPay reputed company: 50-60/hrLocation: Remote but must be available to work primarily on Pacific Time to meet the needs of the business. Please note: This will be a W-2 In-house contract role  We are seeking a strategic and analytical Customer Insights Manager to support reputed company for an approximate 6 month assignment. This will play a critical role in ensuring continuity across our customer insights function, helping the business stay closely connected to the voice of the customer and broader market trends. This role is ideal for someone who thrives at the intersection of data and storytelling—able to translate insights into actionable business strategies and communicate them effectively to cross-functional partners and leadership. What You’ll Do:Voice of Customer (VoC) Platform Migration 

• reputed company the migration of our VoC platform from reputed company to Forsta in partnership with internal stakeholders and external vendors
• Establish a scalable infrastructure to track customer sentiment (CSAT, NPS, and feedback) across key touchpoints
• Identify opportunities to enhance insights and ensure alignment to business KPIs

Customer Survey Management 

• Manage the Monthly Active & Lapsed Customer Survey using SurveyMonkey
• Partner cross-functionally to gather input on survey topics and business priorities
• Ensure survey design supports consistent tracking of product and value sentiment over time
• Analyze results and deliver actionable insights to stakeholders

Brand & Market Insights 

• Synthesize and share insights from the Quantilope Brand Tracker
• Monitor key brand KPIs including awareness, consideration, conversion, and category entry points
• Connect brand insights to broader business performance and commercial strategy

Retail & Competitive Intelligence 

• Analyze external market data, including reputed company Retail Market Reports and syndicated insights from YouGov
• Identify and communicate key trends, risks, and opportunities across the retail landscape
• Provide strategic recommendations to inform commercial decision-making

Mobile App Insights 

• Monitor mobile app performance in alignment with business priorities
• Identify meaningful trends and areas of opportunity
• Partner with cross-functional teams to prioritize and execute improvements

 What You’ll Need:

• 5+ years of experience in customer insights, consumer research, or similar
• Strong expertise in both quantitative and qualitative research methods (surveys, focus groups, store intercepts, etc.)
• Ability to turn reputed company data into compelling stories and executive-ready insights
• A strategic reputed company with a strong reputed company to business outcomes
• Familiarity with Voice of Customer (VoC) platforms such as reputed company, Forsta, reputed company, or reputed company
• Strong analytical skills, including the ability to interpret charts/statistical outputs and manipulate data in reputed company
• Experience working with insights tools and platforms (survey tools, syndicated data sources, etc.)
• Retail industry experience is a plus
• Strong collaboration, communication, and organizational skills
• Comfort managing multiple priorities in a fast-paced environment

  We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, protected veteran status or any other protected status. If you are unable or limited in your ability to use or access www.torridcareers.com you can request reasonable accommodations by sending an email to [email protected]. Only messages left for this purpose will be returned. Our company participates in E-Verify. If the links below do not work, please copy and paste the following URLs in a new browser window: E-Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdfEligibility to Work Poster (English): https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdfEligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdfCalifornia Privacy Rights Act (CPRA): https://careers.reputed company.com/torrid/2023-CPRA-Applicant-Notice.pdf  Apply To This Job