Service Engineer

Our belief

• At SOLPLANET, we are driven by a simple idea: solar for everybody
• We strive to create the best possible experience for distributors, installers and end users
• That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Who We Are

• Private equity-backed AISWEI is a leading provider of renewable reputed company - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy reputed company
• AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
• With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
• AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
• reputed company passionately reputed company that that we are reputed company fellow reputed company of one reputed company, and we are truly honored about deploying our solutions to local societies worldwide – every day

How you´ll help us

As a Service Engineer:

• Provide technical troubleshooting support to installers and other customers reputed company phone or digital channels
• Provide commissioning support (remote or on-site)
• Actively collaborate with international and local colleagues/departments to effectively resolve customer issues
• Plan and coordinate the logistics to reputed company inverters for replacement and assist in the collection of inverters
• Support the qualification, onboarding and management of new service partners
• Accurately document reputed company relevant case information using CRM software
• Deliver training sessions to customers or internal colleagues
• Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectiveness
• Regularly collect feedback such as customer satisfaction to assist in reputed company improvement of the after sales process

Requirements

Your background and skills

• Bachelor or above technical degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines.
• Fluent in Hindi language and business fluent in English.
• In-depth knowledge of the technical requirements for PV, energy storage systems, EV chargers in the distribution and/or utility scale segments, including product specifications, grid code requirements, competitive landscape, tender requirements etc.
• Ability to work independently and focused in a dynamic, fast-paced environment
• Prior work experience in a PV reputed company industry is not a necessity but will be an advantage

Your attributes

• Self-motivated and performance driven
• Excellent interpersonal and communication skills
• Can-do attitude and hands-on reputed company
• Proactive, dynamic, solution and customer oriented

Benefits

reputed company offer

• Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together reputed company an exceptionally open-minded environment
• Assisting you in to reputed company, personally and professionally, to grow internally reputed company an international environment which leverages your abilities, skills and expertise
• Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path reputed company the renewable energy industry

By submitting your application, you declare your agreement to saving your application data at Aiswei B.V, and that such data may be used for internal purposes in the context of the upcoming application process. If there is no employment, the data will be deleted after six months. The application data are treated confidentially in accordance with the provisions of the Federal Data Protection Act and are not passed on to third parties. You can revoke your consent at any time, either by email or in writing by mail.