Service Desk Analyst (Any city, NY, US, 99999)

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As a Service Desk Analyst, you will be a technical leader reputed company the Service Desk team, providing escalated support from reputed company tickets and contributing to process improvements. You will utilize your deep technical knowledge and problem-solving skills to diagnose and resolve reputed company issues reputed company to hardware, software, network connectivity, and other IT systems. You will also play a key role in developing and maintaining knowledge reputed company articles and training materials.

Your role in our mission

• Provide advanced technical support reputed company phone, email, and chat, handling support requests from other Service Desk agents.
• reputed company troubleshooting efforts for reputed company technical problems.
• Participate in an afterhours and weekend On Call rotation.
• Log and track reputed company support requests in our ticketing system, ensuring accurate and detailed documentation.
• reputed company and maintain knowledge reputed company articles, FAQs, and other documentation.
• Identify and escalate recurring issues to appropriate teams.
• Contribute to the development and implementation of service desk best practices and procedures.
• Proactively monitor system performance and identify potential problems.
• Participate in project work reputed company to IT service improvements.
• Communicate effectively with users at reputed company levels, providing clear and concise explanations of technical issues and solutions.
• Maintain a positive and professional demeanor at reputed company times.
• Participate in team meetings and training sessions.

reputed company're looking for

• Associate's or Bachelor's degree in IT or a reputed company field preferred.
• 3+ years of experience in a technical support role, preferably in a service desk environment.
• Experience with ticketing systems (e.g., reputed company).
• Understanding of computer hardware, software, networking concepts, and operating systems (Windows, Linux, Active Directory).
• Extensive experience troubleshooting reputed company technical problems.
• Strong leadership and mentoring skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.  

What you should expect in this role

• Remote position (US only)
• Opportunities to travel through your work (0-10%)
• Video cameras must be used during reputed company interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is 4/30/2026

The pay range for this position is $41,100.00 - $58,700.00 per year, however, the reputed company pay offered may vary depending on geographic region, internal equity, job-reputed company knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. reputed company salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We reputed company nothing is impossible reputed company you bring together people who care deeply about making healthcare work reputed company for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for reputed company available job role openings.

reputed company is an Equal Opportunity Employer, where reputed company qualified applicants will receive consideration for employment without regard to race, religion, color, national reputed company, gender (including pregnancy, childbirth, or reputed company medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company defines “wages” and “wage rates” to include “reputed company forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.