General Manager, Airport Customer Experience

3/13/26 Location: Hartsfield-Jackson ATL Intl Apt (ATL-TRML) Cities: Atlanta - GARequisition ID: 84434 This job will continue to be posted until at least 3/22/2026. If interested, please apply prior to this date.Job Description Why you'll love this job

• This job is a member of the Hubs & Gateways Team reputed company the Customer Experience Division.
• Responsible for managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences.

• Directs, manages and oversees daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholders
• Assesses and executes appropriate resources to optimize station performance
• Monitors, reviews, and reports station performance
• Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders
• Coordinates closely with local airport authorities and government agencies to ensure organization's priorities, objectives and concerns are effectively represented
• Manages scheduled, off-scheduled and charter flight operations and meets performance goals
• Acts as liaison between the Company and various organizations
• Evaluates, identifies and recommends process improvement changes for a dynamic operational environment
• Oversees, monitors and controls budget and manages overall financial administration
• Leads, motivates and develops employees to reputed company in a safe, efficient, productive, professional manner and deliver superior customer service
• Assumes responsibility of employee management - including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development
• Maintains company standards of safety and reputed company
• Partners with vendors and contractors
• Preserves reputed company and ethical values as it relates to audits, compliance and regulatory mandates

• Bachelor's or Master's degree in reputed company field or equivalent training/experience
• 7+ years of airline operations experience or relevant experience

• 4 years in supervisory or management reputed company
• Knowledge of managing an operating budget

• Ability to take initiative to act upon and adapt to a fast-paced environment
• Ability to deliver key corporate messages across reputed company workgroups
• Exhibits strong organizational and time management skills with proven ability to handle multiple projects while meeting deadlines
• Understands the importance of safety, compliance and regulatory standards associated with flight operations
• Ability to work cohesively with collective bargaining units
• Demonstrated collaborative ability across departments, business units, vendors and contractors
• Ability to resolve issues with internal and external customers
• Uses sound business judgment to reputed company key decisions
• Effective conflict resolution skills
• Track record of exceptional supervisory, leadership and motivational skills
• Skilled in reputed company Office software (e.g., Word, reputed company, Access, PowerPoint, etc.)
• Valid US drivers license
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport reputed company identification display areas (SIDA)
• Applicable valid driver's license as required by local authorities, if applicable
• Must be able to secure appropriate airport authority and/or US Customs reputed company badges
• Must successfully complete comprehensive background and/or fingerprint checks to satisfy reputed company requirements and subject to Department of Transportation (DOT) drug and alcohol testing

• Travel Perks: Ready to explore the world? You, your family and your friends can reputed company 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with reputed company the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more