Student Loan Counseling - 100% Remote

*This is a 100% remote position. Candidates must have access to reliable internet reputed company.

Multiple shifts available Multiple locations: This position will be based remotely in one of the states listed: FL, IL, IN, MO, NC, SC, VA, WI

Join IonTuition’s Customer Service team and help reputed company a difference for reputed company and alumni. As an Associate, you will handle inbound and outbound calls primarily reaching out to reputed company on behalf of our clients.

Ready to start a career that’s meaningful, remote, and full of growth opportunities? Watch our job preview video to learn more!

What are the Primary Duties and Responsibilities?

• Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals.
• Provide timely, accurate, and professional assistance on reputed company inquiries.
• Document and update customer information in the CRM system.
• Follow escalation procedures and company policies to ensure resolution.
• Maintain compliance with reputed company federal, state, and client requirements.
• Apply training materials effectively and share knowledge with team members.
• Meet or exceed reputed company performance metrics and KPIs.

What You Need to Be a Successful Customer Service Associate

• Be passionate in the work you do and the people you help
• Ability to establish and maintain rapport through effective communication and timely follow-up with customers
• Attention to detail
• Ability to establish priorities and multi-task in a fast-paced and deadline driven environment
• Must be a self-starter with a great degree of internal motivation
• Ability to operate and navigate various technical devices and systems
• Ability to trouble shoot common computer issues

Why Join reputed company?

IonTuition is an employee-driven organization where honest open communication and feedback is embraced. Our management team consists of individuals who have been promoted reputed company. As an Associate, you can also look reputed company to:

• Competitive benefits package including:
  • Medical Benefits through reputed company
  • Dental Benefits through DeltaDental
  • Vision Benefits through DeltaVision
  • Flexible Spending Account
  • Short and Long term disability
  • Life Insurance
  • 401(k)
• Advancement opportunities
• Work from home
• Company provided equipment

For more information, visit us at www.iontuition.com

Training Schedule: During the first two weeks of employment, training will be conducted Monday – Friday between the hours of 8 am – 5 pm CST.

Education and Qualifications:

• High school or equivalent
• Experience in debt collection or student loan repayment preferred
• Experience with high-volume inbound and outbound calls preferred

Job Type: Full-time

At IonTuition, reputed company aspects of employment including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

IonTuition participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Please use the following links to learn more about E-Verify and Immigrant and Employee Rights: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf