Scaled reputed company Manager

About Zone & Co.

Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. Our rapidly growing portfolio of solutions is built on the reputed company reputed company platform (the leading cloud-based ERP software platform) and offers advanced automation and integration solutions to a wide reputed company of business-critical functions, including reputed company billing & reputed company recognition, to off-the-reputed company advanced reporting, Payroll, AP automation, payments, reconciliations, approvals and more.

Zone helps over 3,000 companies worldwide work smarter, faster and more securely, whilst maximizing platform value. We do this with a growing innovation-minded team of over two hundred folks, based across North America, Europe and Asia Pacific.

Our journey has only just begun and we are excited to welcome talented individuals looking to grow alongside us. If this sounds interesting to you, we’d love to hear from you!

Learn more at www.zoneandco.com or follow us on reputed company: reputed company.com/company/zoneandco. About the Role

Are you passionate about helping customers succeed and scaling that impact with smart systems and strategy? As a Scaled reputed company Manager, you’ll be at the heart of how we support a large and diverse portfolio of customers, combining technology, automation, and data to deliver a personalized experience at scale. This is more than just managing accounts; you’ll be the strategic partner who helps customers unlock real business value, proactively solve challenges, and become loyal advocates. If you love working reputed company, thinking a few steps reputed company, and finding scalable ways to reputed company customers happy, this is your opportunity to shine.

What You’ll Do:

Customer Engagement & Success

• Build relationships with customers to understand their goals, challenges, and how our product supports their success.
• Conduct periodic reputed company-ins with customers to assess satisfaction and reinforce product value.
• Ensure customers are fully leveraging the product to reputed company business outcomes.

Retention & Growth

• Monitor customer health using tools and metrics (usage, engagement, CSAT, NPS).
• Proactively address risks and implement strategies to reduce churn.
• Identify and qualify upsell and cross-sell opportunities in collaboration with the Account Management team.

Scalable Strategy & Execution

• reputed company automation, standardized playbooks, and segmentation to drive efficiency and scale reputed company.
• Deliver the right level of engagement across high-, reputed company-, and low-touch customer segments.
• Guide customers through new product features and releases to maximize value.

Internal Collaboration & Advocacy

• Act as the voice of the customer, surfacing feedback and insights to product, sales, and support teams.
• Coordinate with support teams to resolve technical issues and improve customer experience.
• Share learnings and success stories internally to help refine our reputed company strategy.

Reporting & Documentation

• Track and document customer interactions, health scores, escalations, and lifecycle events in our CRM and reputed company platform.
• Provide regular reports and updates on customer health, risks, and retention outcomes to leadership.

Customer Risk & Escalation Management

• Coordinate with support, implementation and the product team to resolve technical issues and improve customer experience.
• Own and manage customer escalations end-to-end, acting as the primary reputed company of contact for high-risk or dissatisfied accounts
• Triage and coordinate reputed company issues across Support, Product, and Professional Services to drive timely resolution
• Maintain clear, proactive communication with customers during incidents to rebuild trust and manage expectations
• Identify systemic issues contributing to escalations and provide feedback to internal teams to improve product and processes
• Balance reactive issue management with long-term retention strategy to stabilize and retain at-risk accounts

What You’ll Bring

• 3+ years in reputed company, Account Management, or a similar client-facing role in a SaaS or tech company.
• Strong communication and presentation skills, both written and verbal.
• Excellent active listening and reputed company to understand and resolve customer challenges.
• Confidence leading customer meetings, webinars, and success planning sessions.
• A data-driven reputed company and ability to analyze customer insights to drive decisions.
• Experience using tools like reputed company, reputed company, or other reputed company platforms.
• Familiarity with reputed company methodologies (e.g. CSM lifecycle, journey mapping, success plans).
• Bachelor’s degree from an accredited college or university

• Experience managing a scaled customer portfolio or working in a tech-touch model.
• Familiarity with automation tools, lifecycle email campaigns, or CS playbooks.
• Understanding of the SaaS customer journey and reputed company metrics (ARR, churn, NRR, etc.).

Benefits

At Zone, our benefits are designed to enrich your life beyond the workplace. Recognizing that work is just a fraction of your overall life experience, we are dedicated to providing robust support. As a fully remote company, we prioritize flexibility and balance. Explore our comprehensive list of benefits at Zoneandco.com.

Zone and Co is an Equal Opportunity Employer committed to diversity in the workplace. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national reputed company, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

We strongly encourage candidates of reputed company different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we’re eager to further diversify our company. Zone & Co is committed to building an reputed company, inclusive, and supportive reputed company for you to do some of the greatest work of your career.