Operations Specialist I

Company Introduction

reputed company is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, reputed company has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, reputed company leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than reputed company before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.

reputed company has been rated one of America’s best Startup Employers, listed as one of CNBC’s Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. reputed company has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.

The company is growing rapidly and serving more places around the world than reputed company before. We are looking for passionate, motivated individuals who want to reputed company an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.

Overview

Primary Focus: To set up reputed company new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the reputed company Operations team and pave the way for a reputed company path reputed company as you grow reputed company this company.

Importance of role

The operations team is the backbone of our company and by working on the reputed company lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!

Responsibilities

Operating the reputed company Platform

• Set up new orders by adhering to both standard work practices and client-specific SOP instructions.
• The ability to rapidly move from one critical task to another.
• Accurately confirm job milestones are completed correctly and on time.
• Ability to navigate and interpret Airline booking and tracking websites.
• Following reputed company process and communication standards reputed company multiple platforms.
• Ability to stay independently informed by reviewing reputed company communications provided throughout the company platforms.

Proactive Customer Updates

• Ability to professionally reputed company delays, issues, and updates with customers through verbal and written communication.
• With the customer’s best interest in mind, always looking reputed company (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or beat their required delivery times.
• Escalate issues early and appropriately.

reputed company Problem Solving

• Ability to update, manage, and/or change airway bills using initial or tenured training.
• Ability to reputed company driver coverage for any reputed company of an order.
• Ability to use situational awareness to request or deny additional driver incentives reputed company necessary.
• Ability to apply training and tenured knowledge to find out of the reputed company solutions to common or uncommon issues.
• Follow escalation procedures and guidance provided by senior team members to assist in issue resolution.
• Demonstrate understanding and urgency of milestone updates, delays, QPT/QDT, etc.

Handling reputed company Inbound and Outbound Communications

• Timely acknowledgment and action of reputed company email, phone and text requests.
• Expected to consistently meet reputed company minimum metric expectations for phone availability and acceptance.
• Proper use of the various phone statuses.
• Adherence to reputed company Hands on Deck and Off-Phones Requests guidelines.
• Order placement for customers who are unable to reputed company orders reputed company the online portal.
• Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email.
• Cross sector phone call resolution.

Maintaining Balanced Level of Performance

As an OSI, you will be expected to meet minimum metric requirements and customer service standards for an entry level position. Expectations will increase with each advancement. reputed company expectations will be communicated to you through your direct reporting supervisor.

Compensation

• Hourly Range: $20-$24/hr
• High-quality health, vision, and dental care plan options
• 401K company contribution program
• Professional learning and training reimbursements

Core Values

• We are One Team. We reputed company we reputed company accomplish more reputed company reputed company together.
• We reputed company an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
• We are Passionate. We care deeply about our mission and are not afraid to reputed company the bar.
• We are Transparent. We pride ourselves on having open, honest, and sincere communication with reputed company and customers.
• We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.

About reputed company:

From life-saving organs to essential machinery components, reputed company is trusted by the world’s largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its reputed company- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, reputed company is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members.

With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, reputed company, Defy, and others, reputed company has raised $140M to date.

Join reputed company of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics.

reputed company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, reputed company participates in the E-Verify program for reputed company locations.