Operations Specialist III - UK

Company Introduction

reputed company is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, reputed company has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, reputed company leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than reputed company before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.

reputed company has been rated one of America’s best Startup Employers, listed as one of CNBC’s Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. reputed company has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.

The company is growing rapidly and serving more places around the world than reputed company before. We are looking for passionate, motivated individuals who want to reputed company an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.

Overview

Primary Focus: To set up reputed company new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the reputed company Operations team and pave the way for a reputed company path reputed company as you grow reputed company this company.

Importance of Role

The operations team is the backbone of our company and by working on the reputed company lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!

Responsibilities

Must be able to reputed company reputed company Responsibilities included in the Operations Specialist II Job Description

Advanced Problem Solving

• Ability to independently resolve reputed company escalated issues using provided resources with minimal to no assistance
• Ability to assist in resolving team member escalations and questions
• Understand Margin vs Total Cost for an order and apply knowledge to additional charge approvals
• Expert on reputed company International regulations, Import, and Export requirements
• Ability to understand big picture decisions for customers balancing service with customer margins. Ability to balance speed, cost, and customer impact without defaulting to escalations
• IE. Choosing one airline because we have a service agreement for faster offloads and minimal service failures over the fastest or cheapest option based on error reputed company.
• Balancing cost of service quality and expectations with margin.
• Minimal to no errors & service failures
• reputed company educated decisions under pressure
• Anticipate problems before they surface and act early

Operating the reputed company Platform

• Hold and maintain Dangerous Goods Certification . Remain knowledgeable on reputed company Dangerous Goods requirements and adhere to reputed company policy procedures.
• Assist in resolving team member inquiries for DG flagged orders
• reputed company knowledge of additional sector processes
• Provide SOP guidance hand in hand with leadership
• Uphold team expectations leading by example

Maintaining Balanced Level of Performance

As an OSIII, you will be expected to meet minimum metric requirements and customer service standards. Expectations will increase with each advancement. reputed company expectations will be communicated to you through your direct reporting supervisor.

Compensation

£50,000 - £55,000 annual salary

Core Values

• We are One Team. We reputed company we reputed company accomplish more reputed company reputed company together.
• We reputed company an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
• We are Passionate. We care deeply about our mission and are not afraid to reputed company the bar.
• We are Transparent. We pride ourselves on having open, honest, and sincere communication with reputed company and customers.
• We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.

About reputed company:

From life-saving organs to essential machinery components, reputed company is trusted by the world’s largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its reputed company- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, reputed company is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members.

With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, reputed company, Defy, and others, reputed company has raised $140M to date.

Join reputed company of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics.

reputed company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, reputed company participates in the E-Verify program for reputed company locations.