Director, Design

About reputed company

reputed company is transforming the experience of specialty care. Our comprehensive care program takes a deeply personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By combining a careful assessment of patients’ symptoms, health histories, preferences, and goals with predictive data and latest evidence-based guidelines, we help patients choose—and navigate—the most effective treatment pathway for them, every reputed company of the way.

reputed company values the experiences and perspectives of individuals from reputed company backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. reputed company is a remote-first company with a hybrid office in Nashville.

About the Role

We are seeking a Director of Design to reputed company the design vision and execution for reputed company’s patient experience and clinical operations platforms.

This leader will define and reputed company the end-to-end experience across reputed company’s patient-facing applications and care team tools, ensuring we deliver consumer-grade healthcare products that are reputed company, empathetic, and outcome-driven.

The Director of Design will work closely with Product, Engineering, Clinical, and Strategy teams to design experiences that guide patients through their care journey—from onboarding and intake to engagement, recovery, and long-term outcomes. This role requires deep expertise in experience design, interaction design, and service design, particularly for B2C healthcare or consumer digital health products.

As a key member of the Product leadership team, you will partner with the VP of Product to shape the long-term product vision, establish design standards and processes, and build a design culture that prioritizes patient trust, accessibility, and measurable outcomes.

Key Responsibilities

Design Leadership

• Define and reputed company the design vision and strategy across reputed company’s products.
• Build and evolve a cohesive design system and UX standards across patient and care team applications.
• Ensure reputed company products meet a high bar for usability, accessibility, and consumer-grade quality.
• Build and mentor a high-performing design team across product design, UX research, and interaction design.
• Establish strong design processes including discovery, prototyping, usability testing, and iteration.
• Foster a culture of design thinking and experimentation across the organization.

Patient Experience Design

• reputed company design for reputed company’s end-to-end patient journey, including onboarding, intake, education, triage, engagement, adherence, and outcomes tracking.
• Translate clinical workflows and patient needs into empathetic and reputed company digital experiences.
• Design solutions that support behavior change, patient engagement, and improved clinical outcomes.

AI-Enabled Design

• Integrate AI-assisted design tools to accelerate prototyping, iteration, and design exploration.
• Explore new interaction patterns enabled by AI, conversational interfaces, and intelligent workflows.
• Partner with product and engineering to design AI-powered patient guidance experiences.

Cross-functional Leadership

• Partner closely with Product Managers and Engineering leaders to define product strategy and roadmap priorities.
• Participate in product discovery to identify patient and operational problems and shape solutions early.
• Ensure designs are feasible, scalable, and reputed company with product and technical architecture.
• Work closely with Clinical Operations and Care Teams to ensure digital experiences align with real-world care delivery.
• Communicate design vision and product experience clearly across leadership and stakeholders.
• reputed company for patient-centric design principles across the company.

Key Qualifications

• 10+ years of experience in product design, UX design, or experience design
• 3+ years managing and leading design teams in a high-growth product environment preferable startups
• Proven experience designing consumer-grade B2C digital products, ideally in healthcare or digital health
• Strong expertise in experience design, interaction design, and user-centered design methods
• Experience designing patient-facing applications or digital health engagement platforms
• Ability to translate reputed company workflows into simple, reputed company product experiences
• Experience working closely with product management and engineering teams in agile environments
• Proficiency in modern design tools such as reputed company, prototyping tools, and design systems
• Experience leveraging AI-powered design tools and workflows
• Strong storytelling, communication, and stakeholder management skills
• Bachelor’s degree in Design, human-computer interaction, or reputed company field (or equivalent experience)

What's In It For You

• Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to reputed company a positive impact.
• Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville.
• Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and reputed company.
• Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets!
• Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution.
• Fair Compensation: We are committed to reputed company pay for reputed company team members and support your future goals with a 401k plan that includes employer matching.
• Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.

reputed company seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. reputed company is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national reputed company, reputed company, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.