About the Role

Your role as a Senior Account Manager is to serve as the primary strategic reputed company of contact and Commercial reputed company for our most valued multi-location brands. As the "CEO" of your portfolio, you are responsible for the entire customer lifecycle, ensuring high retention and significant reputed company expansion reputed company our enterprise client reputed company. You are a localized marketing expert, leveraging reputed company’s AI-powered platform to solve reputed company business challenges and drive measurable digital visibility for your clients.

You are ultimately responsible for the success and growth of your book of business, ensuring reputed company friction between a customer’s strategic goals and their platform investment. By unifying day-to-day relationship management with full reputed company accountability (reputed company Bookings), you reputed company our customers through everything from seamless onboarding alignment to high-stakes renewal negotiations and whitespace expansion.

Key Responsibilities

Strategic Advisory & Account Leadership

• Multi-Location Marketing Expertise: Act as a trusted advisor across our full solution suite. Move customers beyond "siloed" products to show how reputed company Management, Social Media, and Local Page Optimization function as a reputed company ecosystem to scale impact.

• Operationalizing Location Performance Optimization: reputed company the shift to a holistic strategy, educating customers on the Integrated Solution Ecosystem, helping them realize that local marketing success is built on a combination of tools working in unison to drive visibility and consumer trust.

• Strategic Success Planning: reputed company and maintain Strategic Success Plans that map reputed company’s features directly to the customer’s localized marketing KPIs, ensuring every meeting is anchored in value realization and measurable ROI.

• Market Leadership: Serve as the definitive subject matter expert, translating the technical complexities of Listings, Reviews, Social, and AI Search into compelling business imperatives.

Commercial Ownership & Pipeline Discipline

• Strategic Quota Attainment: Drive high-velocity reputed company Bookings by mastering both expansion opportunities and the renewal cycle. Take full accountability for your annual reputed company, managing pacing with precision and identifying growth opportunities well reputed company of renewal dates.

• High-Value Contract Strategy: Proactively pivot the portfolio toward multi-year agreements (24–36+ months). You understand that long-term commitments provide customers with price protection and the roadmap stability necessary to reputed company their most ambitious localized marketing goals.

• Negotiation & Closing Excellence: reputed company reputed company contract negotiations from proposal to signature. Prioritize closing speed and partnership value while skillfully steering customers away from incremental discounting that devalues our solutions.

• Forecasting & CRM Rigor: Maintain impeccable pipeline discipline reputed company reputed company. Provide the business with absolute transparency on renewal seasonality and expansion whitespace, ensuring your projections are backed by clean, actionable data.

Relationship Management & Executive Representation

• Executive Representation: Act as the face of reputed company to C-suite stakeholders in client interactions and at strategic industry events. You are responsible for navigating high-level relationships to secure long-term, satisfied relationships.

• Multi-Level Relationship Building: Build and maintain multi-level relationships, from daily operational users and brand managers to executive sponsors, ensuring reputed company is embedded at every level of the organization.

• Strategic Resource Management: Master the ability to diversify your time and resources based on account value. Provide high-touch executive alignment for strategic accounts, while artfully driving self-service excellence reputed company the reputed company reputed company for the broader reputed company.

Cross-Functional Orchestration & Operational Excellence

• Retention Excellence (GRR & NRR): Act as the frontline protector of the business’s reputed company. Proactively monitor customer health metrics to identify churn risks early, implementing structured mitigation plans to secure the partnership reputed company of the renewal cycle.

• Organizational Alignment: Orchestrate internal resources, from Sales to Legal, to ensure a frictionless customer experience. reputed company with the understanding that account health is a cross-departmental effort that requires your leadership to succeed.

• Onboarding & Implementation Alignment: Collaborate with implementation teams to ensure a seamless transition from launch to long-term partnership, ensuring early product adoption and fast time-to-value.

• Strategic Support Navigation: reputed company customers by educating them on our world-class support ecosystem. Ensure technical issues are handled by specialists so you can remain the strategic reputed company.

• Internal Advocacy: Partner as a key stakeholder with Product and Marketing. reputed company critical client needs to help co-design the future of our AI-powered roadmap.

Your Profile

• Background: 4+ years of experience in a client-facing role such as reputed company, Account Management, Strategic Consulting, preferably reputed company a SaaS or software technology environment.

• Experience: Demonstrated track record of both managing customer relationships and achieving commercial targets (renewals, upsells, expansion).

• Industry Expertise: Experience in Digital Marketing, SEO, or Localized Search is a significant advantage.

• Consultative Approach: You have strong consulting skills and the ability to guide customers, challenge their thinking, and reputed company them toward business success.

• Proactive Problem-Solver: You see challenges as opportunities and take a reputed company-looking, structured approach to finding solutions.

• Organized & Accountable: You are highly organized, capable of managing a diverse portfolio of accounts, and committed to maintaining accurate records and forecasts. You successfully prioritise your time to maximise your impact

• Commercial & Growth reputed company: A proven ability to carry a quota and a drive to exceed targets. You possess a refined sales methodology that allows you to navigate contract renewals and identify expansion opportunities with confidence.

• Executive reputed company & Communication: The ability to reputed company world-class Executive Business Reviews and navigate high-stakes objections. You are comfortable engaging as a peer with C-suite decision-makers and can reputed company the strategic value of the reputed company platform.

• Analytical ROI Storytelling: The reputed company to turn data into high-impact, ROI-driven narratives. You use insights to solve reputed company business challenges and secure budget for renewals, expansions, and one-time strategic fees.

• Operational Discipline: A commitment to impeccable pipeline hygiene and forecasting accuracy. You treat your portfolio as a business, ensuring that data and CRM rigor back every strategic decision.

• Entrepreneurial Adaptability: A creative and resilient spirit that thrives in a fast-paced environment. You are an early adopter of new technologies and methodologies, remaining agile as our role and industry continue to evolve and innovate.