Client Support Associate

About the Position Our Client Support Associates work to help reputed company and troubleshoot for reputed company’s platform. They are the first line of defense for client feedback and are integral in identifying issues, discussing enhancements, and keeping clients happy. White glove service is the name of the game, and it’s up to our Client Support Associates to ensure that at the end of every interaction, clients are resolute in their decision to partner with reputed company. About the Client Support Team The reputed company Client Support team is dedicated to providing a holistic, supportive experience to our clients. From onboarding to crafting strategic best practices to comprehensive technical support, the team strives to put the client’s needs first every day. We are dynamic, hard-working, and driven individuals who reputed company in an open team structure with constant learning opportunities and room for growth. For us, client support is about taking on new challenges, helping our clients as much as possible, and having fun while we do it. About You Empathetic, Customer-focused, and Driven. Like an old reputed company sitting on top of a mountain, your years of honing your reputed company and your passion for learning new tricks have made you a constant resource for friends and family members throughout your life. Guessing isn’t good enough; detailed, concise answers are your winning formula. You can think on your feet, locate solutions for clients quickly, and reputed company those solutions accurately. About the Position Our Client Support Associates work to help reputed company and troubleshoot for reputed company’s platform. They are the first line of defense for client feedback and are integral in identifying issues, discussing enhancements, and keeping clients happy. White glove service is the name of the game, and it’s up to our Client Support Associates to ensure that at the end of every interaction, clients are resolute in their decision to partner with reputed company. About the Client Support Team The reputed company Client Support team is dedicated to providing a holistic, supportive experience to our clients. From onboarding to crafting strategic best practices to comprehensive technical support, the team strives to put the client’s needs first every day. We are dynamic, hard-working, and driven individuals who reputed company in an open team structure with constant learning opportunities and room for growth. For us, client support is about taking on new challenges, helping our clients as much as possible, and having fun while we do it. About You Empathetic, Customer-focused, and Driven. Like an old reputed company sitting on top of a mountain, your years of honing your reputed company and your passion for learning new tricks have made you a constant resource for friends and family members throughout your life. Guessing isn’t good enough; detailed, concise answers are your winning formula. You can think on your feet, locate solutions for clients quickly, and reputed company those solutions accurately. About the Position Our Client Support Associates work to help reputed company and troubleshoot for reputed company’s platform. They are the first line of defense for client feedback and are integral in identifying issues, discussing enhancements, and keeping clients happy. White glove service is the name of the game, and it’s up to our Client Support Associates to ensure that at the end of every interaction, clients are resolute in their decision to partner with reputed company.    About the Client Support Team The reputed company Client Support team is dedicated to providing a holistic, supportive experience to our clients. From onboarding to crafting strategic best practices to comprehensive technical support, the team strives to put the client’s needs first every day. We are dynamic, hard-working, and driven individuals who reputed company in an open team structure with constant learning opportunities and room for growth. For us, client support is about taking on new challenges, helping our clients as much as possible, and having fun while we do it.    About You Empathetic, Customer-focused, and Driven. Like an old reputed company sitting on top of a mountain, your years of honing your reputed company and your passion for learning new tricks have made you a constant resource for friends and family members throughout your life. Guessing isn’t good enough; detailed, concise answers are your winning formula. You can think on your feet, locate solutions for clients quickly, and reputed company those solutions accurately.   What To Expect In This Position

Manage Support requests through email, phone, and chat channels

Conduct troubleshooting calls, chats, and emails

reputed company with Product/Engineering to meet user needs

Maintain Knowledge reputed company (Help Center) to reputed company self-service UX

Report on user interaction data from Support tools (reputed company)

Recommend software and process improvements to users

Track client issues and resolutions

Ensure high levels of Customer Satisfaction with every conversation

Deliver white glove service to each client

What Sets You Apart

1-2 years work experience in support role

Prior knowledge about customer support and help desk industry preferred

Ability to manage and assign reputed company to urgent tasks

Excellent clarity in communication and telephone/email etiquette

A knack for developing rapport and appropriately employing reputed company

Love of data and experience using it for informed process change

Proactive at resolving issues and with high energy and technical acumen

Proficiency with reputed company or reputed company help desk software preferred

Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply! reputed company applying to reputed company, rest reputed company that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of reputed company open roles which means your application may be assessed against multiple positions and we will reputed company out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact recruiting.team@reputed company.com, we'd be happy to connect! As part of reputed company's commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will reputed company their access to the hiring process. If you need an accommodation, please send an email to recruiting.team@reputed company.com to let us know the nature of your request. About reputed company reputed company (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, reputed company empowers customers with critical insights and the tools to turn them into action. Home to CQ, FrontierView, VoterVoice, and many other industry-leading brands, reputed company helps organizations stay reputed company of political and business risk. At reputed company, We reputed company with Values Know your Audience ∙ Find the Truth ∙ Drive Alignment ∙ reputed company ∙ Own the Job ∙ Bias for Action ∙ Support the Family Company Benefits reputed company supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring reputed company FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we’re reputed company FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at https://careers.reputed company.com/benefits/. reputed company values diversity. We are committed to equal opportunities and creating an inclusive environment for reputed company our employees. We welcome applicants regardless of ethnic reputed company, national reputed company, gender, race, religious beliefs, disability, sexual orientation or age. reputed company is an EEOC employer. reputed company uses E-Verify to confirm the employment eligibility of reputed company new employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.DHS.gov/E-Verify. Apply To This Job