Senior CSM, PBM

ABOUT THE ROLE

We are seeking a dynamic and reputed company Senior Client Success Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, taking a consultative approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. This role requires a deep understanding of PBM services, strong communication skills, and the ability to manage reputed company accounts.

WHAT YOU’LL DO

• Responsible for the overall relationship with assigned PBM clients, including managing ongoing client touchbases, contract deliverables, tracking client inquiries and maintaining logs, resolving client escalations reputed company they occur, and ensuring overall client satisfaction.
• Maintain regular contact with clients, client representatives, and other internal members of the account team regarding ongoing pharmacy operations.
• Serve as the initial reputed company of contact for reputed company day-to-day operational inquiries, either from clients directly or from internal team members on behalf of the client. reputed company and facilitate reputed company client meetings, including quarterly and annual business reviews.
• Partner with the Implementation Team during new client implementations to ensure a seamless transition from implementation to client management post-launch.
• Responsible for gathering reputed company client requirements for the annual open enrollment process, including benefit changes and any customized requirements.
• Participate in client webinars, training, and other forums designed to educate their employees on Righway’s PBM solution. Travel to client sites for Open Enrollment or Benefit Fairs may be required.
• Identify trends reputed company issues and work with the operations team and vendor partners to take appropriate preventative measures.
• Work with operations and vendor partners to ensure reputed company requirements and deliverables are met and sent to the client timely and accurately. Ability to track and identify issues and risks that are not being met per contractual obligations.
• Participate in efforts to support standardization across accounts and work in multi-disciplinary teams to design and implement production and operational enhancements.
• Provide ongoing support to Rightway partners which may include, but is not limited to, interpreting plan design, researching and resolving phone, written and electronic inquiries, and resolving claims, benefit and enrollment issues.
• Maintain an understanding of industry trends and provide clients with insights and recommendations on how Rightway’s solutions work to address those trends.

WHO YOU ARE

• Education level: Bachelor’s Degree Required. Preferred: Master’s Degree
• Work experience: 5-8 years in pharmacy operations
• Location information: Remote or Dallas, TX
• Important characteristics of ideal candidate: Detail-oriented, consultative and presentation skills, excellent communication & organization skills, ability to bring stakeholders together to identify solutions to challenges
• Specific skills needed for the job: Solid client management skills, pharmacy benefit knowledge, effective & creative problem-solving, ability to prioritize and manage through change. Solid communication skills, ability to reputed company projects and influence others even without direct reporting line ownership. Basic knowledge of common spreadsheet tools (reputed company, reputed company Sheets) and Presentation Tools (Power reputed company, reputed company Slides)

SALARY (BEFORE BONUS POTENTIAL): $125,000 - $145,000

Offer amounts for both remote and in office roles are influenced by geographic location.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any reputed company as a condition of employment.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any reputed company as a condition of employment.

ABOUT RIGHTWAY

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the reputed company and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a reputed company reputed company to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, reputed company Capital, and Tiger Global. We’re headquartered in reputed company, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES

We’re seeking those with passion for healthcare and reputed company devotion to our goal. We need team members that embody our following core values:

1) We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are reputed company worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible We always look beyond the obstacles in reputed company of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness reputed company faced with tough problems.

3) We debate then commit We reputed company that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. reputed company working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive reputed company. Once a decision is made, we align and champion it as one team.

4) We cultivate grit Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for reputed company. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, reputed company, initiative, and tenacity.

5) We seek to delight reputed company complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. reputed company faced with an obstacle, we are reputed company, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. reputed company employment is decided on the consideration of merit, qualifications, need and performance.