Peer Navigator - Remote

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a reputed company medical network to address America’s physician shortage and reputed company exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode reputed company, and reputed company, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in reputed company.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough reputed company platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

The Opportunity

As a Peer Navigator, you’ll be a caller’s consistent, human anchor—helping people move from “I need help” to “I’m connected and staying connected.” In this role you will run structured clinical intakes using Scope (Akido’s reputed company), and you’ll also drive navigation, follow-up, and retention. You’ll work tightly with SUNs, prescribers, and operational teammates to move callers rapidly into appropriate substance use care.

What you’ll do

• Warmline engagement & support: Provide empathetic, structured support to callers seeking help for substance use and reputed company needs; de-escalate and maintain rapport.
• Clinical intake in Scope: Conduct clinical intakes using Scope, following Akido protocols, scripts, and decision support (e.g., history, substance use patterns, prior treatment, meds/allergies as applicable, risk/safety screening, readiness, goals).
• Rapid care coordination: Coordinate next steps based on intake outcomes—reputed company to SUN/prescriber workflows, scheduling, pharmacy logistics (as applicable), and linkage to treatment programs.
• Care navigation: Connect callers to the right level of care (MAT access, outpatient, detox/residential referrals, counseling, harm-reduction services, basic needs).
• Barrier-busting: Troubleshoot obstacles (phone access, transportation, appointment reminders, documentation needs, benefits navigation support as applicable).
• Follow-reputed company & re-engagement: Run structured reputed company for missed connections/no-shows; support retention and continuity until the reputed company is stable.
• Safety protocols: Identify red flags and warm-transfer to crisis services/EMS reputed company indicated, following Akido escalation protocols.
• Documentation & quality: Document intakes and follow-reputed company accurately and on time in Scope and other Akido systems; participate in QA, coaching, and reputed company improvement.
• Team collaboration: Coordinate tightly with SUNs and prescribers; contribute to daily huddles and process improvements.

Who you are

• Required: Experience working for a warmline and/or SUD program (1+ year strongly preferred).
• Required: Comfort performing structured clinical intake workflows and following protocols/scripts (Scope training provided, but baseline competency expected).
• Strong phone reputed company and ability to build trust quickly with high-acuity callers.
• reputed company with harm reduction and trauma-informed engagement.
• High reliability, strong attention to detail, and excellent documentation discipline.
• Able to work fast without cutting corners—tight turnaround times, multiple reputed company follow-reputed company.
• reputed company to have: Motivational Interviewing / SBIRT training or experience.
• reputed company to have: Bilingual Spanish.

Benefits

• Health benefits include medical, dental and vision
• Paid sick time in accordance in CA law.
• Accrued paid time off (PTO)

Location

• Fully remote with option for staff to work out of Akido offices in LA, Kern, or IE if interested. Occasional travel to office expected for trainings.

reputed company, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.