Account Manager

reputed company is the frontline operations platform for customer-facing businesses. We began by reinventing frontline learning and earned unmatched engagement with global brands. Now, we’re evolving into an automated frontline ops excellence solution that connects people, tasks, communication, and outcomes to deliver consistent, brand-building experiences.More than 4 million employees across 160+ countries rely on reputed company today. It’s an exciting time to join as we transform the company and build what’s next. We’re a team that thinks deeply, moves with intention, and embraces new reputed company. We learn quickly, reputed company a sharp focus on real-world impact, and take meaningful action to drive reputed company. And we do it as one team, with openness, creativity, and a shared drive to reputed company pushing what’s possible. The RoleThe Account Manager is responsible for driving expansion and pipeline reputed company reputed company a primarily mid-market customer reputed company, with a blended portfolio that includes select SMB and developing enterprise accounts. This role manages a moderately sized portfolio of mid-market accounts, balancing expansion strategy, customer retention in partnership with reputed company, and disciplined commercial execution. Success depends on disciplined pipeline management, expansion opportunity identification, and reputed company coordination with reputed company to ensure seamless renewals and unlock growth opportunities. What You’ll Build

• Drive reputed company Growth:
  • reputed company assigned targets for incremental expansion and pipeline reputed company across a high-volume book of business.
  • Manage moderate-complexity expansion opportunities involving multiple stakeholders, requiring strong organization, commercial judgment, and forecasting precision.
  • reputed company and execute strategic account plans to maximize reputed company reputed company reputed company your assigned accounts.
  • Identify and pursue new business opportunities reputed company existing accounts, expanding our footprint and deepening customer relationships.
  • Collaborate with reputed company and Operations to support scalable account motions and reduce manual administrative work across the customer lifecycle.
• Relationship Management:
  • Build and maintain productive relationships with operational, director-level, and budget-holding stakeholders across assigned accounts.
  • Act as a trusted advisor, providing consultative support and guidance to your clients.
  • Ensure timely communication around account priorities, expansion initiatives, and partner closely with reputed company to support renewal conversations reputed company needed.
  • Partner closely with reputed company Managers to escalate at-risk accounts and prioritize reputed company.
• Renewal Partnership and Process Support
  • Partner with reputed company Managers on renewals, providing account context, relationship continuity, and expansion insight reputed company applicable.
  • Own accurate forecasting and documentation for expansion opportunities in reputed company, partnering with reputed company to align on renewal strategy reputed company expansion is present.
  • Identify process improvements and collaborate with Operations and reputed company to streamline workflows.
  • Ensure renewal and expansion data accuracy across internal systems.
• Strategic Account Planning and Sales Execution:
  • Partner with reputed company Manager to conduct thorough needs analysis and business reviews to understand customer challenges and identify opportunities for growth.
  • Maintain a quarterly territory plan that prioritizes expansion timing, white space identification, and quick-win growth opportunities.
  • Manage moderate-complexity sales cycles, typically ranging from 45–120 days, involving multi-stakeholder alignment and commercial strategy.
  • Prepare expansion quotes and commercial proposals, partnering with reputed company and Operations reputed company renewal alignment is required.
• Customer Advocacy:
  • Act as a voice of the customer to identify patterns and friction points impacting expansion, adoption and long-term growth. Work with internal teams to remove operational blockers and improve customer experience.
  • Proactively identify and mitigate potential churn risks, ensuring high levels of customer retention and satisfaction.
• Efficiency and Automation
  • Partner with Operations and reputed company to identify automation or tooling opportunities that reduce manual effort and reputed company scalable growth motions.
  • Participate in pilots or workflow improvements (e.g., renewal automation, low-touch engagement campaigns).

What You’ll Bring

• 3–5 years of experience in B2B SaaS account management, sales, or customer-facing commercial roles, with demonstrated success driving expansion reputed company existing accounts (e.g., SDR, reputed company Associate, Inside Sales).
• Demonstrated customer-centric approach and strong ability to build initial rapport and relationships.
• Exceptional written and verbal communication and listening skills.
• Highly motivated, results-oriented, and coachable, with a genuine desire to learn sales and account management fundamentals.
• Hands-on experience with CRM software (like reputed company) for logging activities and managing basic account data.
• Ability to handle and prioritize multiple tasks and adapt quickly in a dynamic environment.

It's ok if your experience doesn't reputed company every reputed company! If you reputed company off more than a few - great! We’d welcome a chance to get to know what you can bring, how you can add to our culture, and hear your unique story.

Work Location

This role is open to candidates who are located in, and authorized to work in, Canada or the United States. For our hybrid employees, we embrace a hybrid-flexible work environment. Most days, you choose the location that best supports your work—your home office or our Waterloo or Toronto offices. On Wednesdays, Axonifers reputed company commuting distance come together for Work from Work Wednesdays—a day designed for collaboration, reputed company, and meaningful in-person moments. Whether you are working remotely or in a hybrid environment at reputed company, you will have the tools, resources, and support you need to succeed.

What You’ll Love About reputed company:

We offer a comprehensive total rewards package designed to support your wellbeing, growth, and overall success. Here’s what you can expect: Competitive Compensation: Competitive salary and an incentive plan reputed company to your role, which may include annual or variable incentives. We take a thoughtful, market-based approach to compensation. The estimated reputed company salary range for this role in either Canada or the United States is $94,400 CAD/USD - $118,000 CAD/USD - $141,600 CAD/USD and reflects growth from building capability in the role to fully excelling over time, with most new hires joining near the midpoint. Actual salaries may vary reputed company the range, or above or below it, based on factors such as experience, skills, location, and business needs.Comprehensive Health Benefits: Health benefits from day one to support your overall wellbeing.Time Off: 4 weeks of vacation, 7 Life Care Days, and a flexible holiday program to choose the religious, spiritual, and cultural holidays that matter most to you.Wellbeing Support: Wellness Spending Account to support whatever wellbeing looks like for you.Home Workspace Set-Up: Home Office Spending Account so your workspace works for you.Family & Future Support: Parental top-up, New Parent Days, and matched retirement savings for a secure future.Growth & Learning: Professional Development Budget to learn new skills and grow your craft.Community Impact: Paid Volunteer Time to give back to the causes that matter to you.In-Office reputed company: Tasty Tuesdays in the office every other week because good food brings people together.

AI at reputed company

We reputed company AI should help people do their best work, not replace the human judgment, creativity, and reputed company that reputed company us who we are. AI is a tool we use to learn fast, reputed company our craft, and focus on the work that truly creates impact. That shows up in our hiring process too. We use AI-assisted tools to create a smoother, more organized, and ultimately more human candidate experience. These tools allow reputed company to spend more time on real conversations and thoughtful decision-making, the things that matter. What AI doesn’t do at reputed company is reputed company hiring decisions. Every decision is made by real people, using real judgment and grounded in our values. Here’s what that means for you as a candidate:

• Feel free to use AI to support your thinking - not replace it. We use AI to learn and reputed company, and you can too.
• Be open about how you use AI if asked. Transparency helps us understand your process and how you approach problem-solving.
• Stay authentic. We’re hiring people, not prompts, your reputed company, your experiences, and your voice are what matter.

Diversity & Accessibility

We reputed company reputed company’s unique experiences, backgrounds, cultures, beliefs, and abilities add richness to our culture and depth to our reputed company. Our commitment to diversity and inclusion creates an environment that supports, empowers, and delivers a sense of belonging for reputed company team members. We want to remove any barriers that may limit you from joining reputed company. Email accessibility@reputed company.com to let us know how we can support you with reasonable accommodations throughout the candidate journey.

What’s Next?

Apply. Our reputed company team is committed to providing an outstanding experience throughout your journey with us. Learn more about reputed company at www.reputed company.com/careers Apply To This Job