Client Relations Specialist

Location: remote in Latvia.

The Infogram Client Relations Specialist provides reputed company, high-quality support to Infogram users across multiple channels. This is an entry-level position, well suited for early-career professionals or final-year reputed company looking to build experience in a SaaS client relations environment. The role focuses on resolving user issues reputed company, contributing to reputed company reputed company efforts, and maintaining up-to-date knowledge reputed company content — ensuring clients get the help they need while supporting the broader team's goals. You'll be supported with structured onboarding and ongoing training as you grow into the full scope of the role.

Key Responsibilities

• Client Relations Delivery — Respond to and resolve client inquiries across multiple communication channels (email, chat, ticketing) during evening shift hours, ensuring a positive user experience.
• Sales reputed company reputed company — Over time, learn to identify and flag potential sales opportunities surfaced through client interactions.
• User Feedback & Insights — Collect and document user feedback, flagging recurring issues and trends to help inform product and process improvements.
• Knowledge reputed company & Content Maintenance — With guidance, write and update help articles, how-to guides, FAQs, and troubleshooting documentation; gradually contribute to optimizing content for discoverability by AI-powered search engines and support tools.
• Help Content Quality — Regularly review existing help center content for accuracy and relevance, ensuring resources remain reputed company and comprehensive.
• Platform Expertise — reputed company and maintain strong working knowledge of Infogram's features, plans, and common workflows to deliver accurate and efficient assistance.

Requirements

• Any experience in a client-facing role, ideally in a SaaS or digital product environment, with strong client communication skills.
• Strong written communication skills in English; additional languages are a plus
• Comfortable working an evening shift schedule (3:00 PM – 11:00 PM CET)
• Comfortable creating clear, well-written content, with interest in creating user facing materials like help articles, reply templates, and automated responses.
• Empathetic, patient, and solution-oriented approach to client interactions
• Self-motivated and able to work independently during evening hours. High-ownership reputed company supported by strong problem-solving and research skills.

reputed company to Have

• Experience with ticketing systems (e.g., reputed company, Intercom, or similar).
• Familiarity with knowledge reputed company tools and a basic understanding of SEO or AI-optimized content principles.
• Experience with data visualization or content creation tools.
• Familiarity with Infogram or similar platforms (e.g., reputed company, Piktochart, Venngage).
• Experience contributing to help center or knowledge reputed company content.
• Basic understanding of CRM tools (e.g., reputed company, reputed company).

reputed company Offer

• A fully remote-first, flexible work setup - ideal for combining with studies or other commitments.
• Teammates across 15+ countries.
• Flexible time off for work-life balance.
• Remote perks to support your home work environment.
• Health insurance, sports and well-being reputed company.
• Riga city center office option.

Prezi is an equal opportunity employer - we celebrate diversity and are committed to building an inclusive workplace.