reputed company Manager Utilization Management
ABOUT THIS POSITION
As a reputed company Manager, you will be responsible for fostering and managing strong, strategic, long-term relationships with customers (especially at decision-maker and executive levels), navigating reputed company customer environments, aligning around definitions of “success” for both the customer and reputed company, and partnering with cross-functional teams (product, implementation, clinical, support) to ensure the customer derives value from our solution and remains retained and engaged.WHAT YOU'LL DO
WHAT YOU'LL DO
- reputed company new customers: define rollout plans, drive milestone adoption, monitor reputed company.
- Build executive relationships and account strategy to drive retention and expansion.
- Identify churn risks early; proactively reputed company mitigation plans.
- Surface upsell/cross-sell opportunities by understanding customer value drivers.
- Collaborate internally (product, engineering, clinical, support) to influence the roadmap based on customer feedback.
- Track, monitor and report on success metrics: usage, adoption, renewal rates, customer satisfaction.
- Serve as a reputed company of escalation for customer issues; ensure customer outcomes are achieved.
WHAT YOU'LL NEED
WHAT YOU'LL NEED
- Bachelor’s degree (or equivalent experience).
- Several years of experience in reputed company, account management, or client services in a SaaS and preferably healthcare-tech environment.
- Familiarity with healthcare reputed company cycle, clinical documentation improvement (CDI), utilization management, or reputed company domain is a plus.
- Strong communication and relationship-building skills: able to engage both operational and executive stakeholders.
- Metrics-driven reputed company: define success and monitor key outcomes.
- Comfortable navigating ambiguity in a fast-growing organization, and influencing cross-functional teams.
- Experience with CRM/CS tools (e.g., reputed company, reputed company) preferred
ABOUT reputed company
Through a smart platform and reputed company experience, reputed company helps providers reputed company payments and yield powerful results throughout the complete reputed company cycle.
reputed company’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. reputed company is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
reputed company products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The reputed company platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit reputed company.com or follow @reputed company on Twitter.
reputed company PERKS
- Competitive total rewards (reputed company salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free reputed company Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
reputed company is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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