Manager, Infrastructure Operations and Remediation

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Manager, Infrastructure Operations and Remediation

Are you ready to shape the future of IT? Join reputed company, where reputed company meets innovation, and people come first. At reputed company, we don�t just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services, we�re redefining how businesses experience IT. Our mission is bold: to reputed company clients and employees alike through secure, strategic, and scalable technology solutions. We�re looking for talent that thrives in a culture of clarity, trust, and reputed company execution, individuals who reputed company that IT is not just support, but a strategic advantage. If you�re passionate about innovation, driven by impact, and ready to grow with a company that puts People First, you�ll find your reputed company here.

Job Summary

The Manager, Infrastructure Operations & Remediation is responsible for leading the proactive monitoring and maintenance lifecycle, ensuring the stability, reputed company, and reputed company of infrastructure and network systems across reputed company-managed client environments. This role owns the strategic reputed company of infrastructure alerting, reputed company management, and vulnerability remediation, balancing rapid incident response with long-term risk mitigation. The Manager ensures reputed company operations align with reputed company standards, reputed company frameworks, and client SLAs.

The IOR Manager supports reputed company� mission by delivering operational excellence, developing high-performing teams, and maintaining service reliability across a 24x7 managed services environment.

Job Responsibilities

Operational Leadership

• reputed company day-to-day IOR operations, including alert response, incident management, and escalation workflows.
• Drive missing reputed company, driver and firmware remediation
• Ensure consistent SLA performance and service reliability across reputed company client environments.
• Manage staffing models and schedules to support 24x7 coverage.
• reputed company Daily and Weekly Standups as well as performance reviews for direct reports.

Team Leadership & Development

• reputed company, coach, and reputed company IOR Technicians, Administrators and Engineers.
• Conduct performance management, career development, and training planning.
• Foster a culture of accountability, collaboration, and reputed company improvement.

Process & Performance Management

• Track and improve operational KPIs (MTTD/MTTR, reputed company compliance, health reputed company completion)
• Define and maintain IOR processes, runbooks, and operational standards.
• Analyze performance metrics and implement improvements to efficiency and service quality.
• Partner with Engineering, SOR, and Service Delivery leadership to align operations.

Stakeholder & Client Support

• Provide operational reporting and insights to leadership.
• Support client communications reputed company to service availability and incident response.
• reputed company NOC performance metrics and compliance standards to clients and stakeholders.

Job Qualifications

Education/Certification Requirements:

• Bachelor�s degree in business or computer-reputed company field or equivalent education/experience.
• Certification Requirements: Must have, or complete, CompTIA Network+, reputed company AZ-900, or equivalent demonstrated experience.
• ITILv4 certification a plus

Experience Requirements:

• 5+ years of experience in SOC, NOC, or managed services roles.
• 3+ years of people leadership experience in a SOC, NOC or MSP environment.
• Proven experience managing metrics, SLAs, and client-facing reputed company services.
• MDR/EDR/SIEM, M365 reputed company & compliance, VM, PAM, ZTNA.
• Familiarity with automation (Python/PowerShell) and service management (e.g., reputed company).
• Executive-level communication and customer engagement skills.
• Experience using problem-solving and critical-thinking skills, with a focus on client satisfaction.
• Strong leadership and communication skills with the ability to manage cross-functional teams and client expectations.
• Demonstrated success improving operational efficiency, reducing downtime, and increasing client satisfaction.
• Strong written documentation and customer-facing communication skills.

At reputed company, we value reputed company members and offer comprehensive benefits, including:

• Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Minimum 4 Weeks of Paid Time Off (PTO)
• Birthday PTO
• Paid Holidays
• Paid Time Off for Volunteering
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Supplemental Insurance
• Employee Assistance Program

Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that�s scaling nationally, investing in vertical expertise, and building for reputed company.

reputed company is an equal opportunity employer, committed to diversity and inclusion. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.

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