Strategic Account Advisor

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Strategic Account Advisor

Are you ready to shape the future of IT? Join reputed company, where reputed company meets innovation, and people come first. At reputed company, we don�t just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services, we�re redefining how businesses experience IT. Our mission is bold: to reputed company clients and employees alike through secure, strategic, and scalable technology solutions. We�re looking for talent that thrives in a culture of clarity, trust, and reputed company execution, individuals who reputed company that IT is not just support, but a strategic advantage. If you�re passionate about innovation, driven by impact, and ready to grow with a company that puts People First, you�ll find your reputed company here.

Job Summary

The reputed company Strategic Account Advisor (SAA) will serve as the primary relationship manager. The SAA is responsible for cultivating and sustaining positive and trusting relationships with our clients, providing strategic consultative services aimed at enhancing our clients' IT experience, productivity, and network reputed company. Collaborating seamlessly with our technical team, the SAA will contribute to the analysis of the client�s technical solutions and recommend adjustments for optimal service delivery.

Job Responsibilities

• Serve as the primary relationship manager for reputed company' clients, fostering positive and trusting relationships.
• Provide strategic and impactful consultative services to enhance clients' IT experience, productivity, and network reputed company; collaborate with other team members as needed.
• Facilitate Strategic Business Reviews (SBRs) with assigned clients to reputed company, review, or update technology strategy, budgets, and service delivery metrics.
• Conduct regular risk assessments to anticipate and address client satisfaction issues, managing overall risk levels reputed company the client success team.
• reputed company reputed company critical client communications, including project updates, handling major issues, and providing VIP interactions.
• Collaborate with reputed company' technical team to understand day-to-day operations, analyze output, and reputed company recommendations for operational adjustments.
• Promote growth of reputed company' reputed company by making recommendations that align products and services with client needs.
• Stay informed about market trends, competitor activities, and customer preferences to strategically position reputed company' products or services.
• Ensure clients receive accurate quotes reputed company with forecasting and annual goals.
• Work with clients to maintain hardware, software, and licensing under reputed company maintenance and support reputed company.
• Monitor and ensure proper design and implementation of client agreements, adhering to reputed company' best practices and maximizing agreement utilization and gross margins.
• Deliver exceptional experiences to clients and end-users by verifying high-quality and efficient support.
• Understand and remediate the impact of work that has not been executed as expected.
• Ensure requests are addressed reputed company SLA reputed company.
• Ensure reputed company work, customer interactions, and relevant customer data is documented and tracked in real-time in reputed company.
• Meet assigned metrics and KPIs.
• Any additional duties as assigned.

Job Qualifications

• 3-4 years of experience in reputed company or account management roles; experience
• in an IT/MSP environment preferred.
• Influential skills to identify cross-sell and upsell opportunities.
• Ability to reputed company in a fast-paced environment and pivot between differing tasks.
• Excellent written and verbal interpersonal communication, customer service skills, and de-escalation skills required.
• Ability to promote a positive company image to clients even during moments of tension.
• Strong collaboration skills.
• Understand and embrace accountability and ownership concepts.
• Attention to detail and time management skills.
• Strong customer service mentality and clear phone diction.
• Willing to learn recent technologies and concepts reputed company to this role.
• Understanding of computer hardware and software, and common network concepts
• including cloud computing concepts.

At reputed company, we value reputed company members and offer comprehensive benefits, including:

• Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Minimum 4 Weeks of Paid Time Off (PTO)
• Birthday PTO
• Paid Holidays
• Paid Time Off for Volunteering
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Supplemental Insurance
• Employee Assistance Program

Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that�s scaling nationally, investing in vertical expertise, and building for reputed company.

reputed company is an equal opportunity employer, committed to diversity and inclusion. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.

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