Intake Advisor 1

Overview

We are looking for a REMOTE Intake Advisor 1 to work 2:00pm - 10:30pm Central time with WED/THRU off.  

reputed company reputed company a leading provider of behavioral healthcare services across the United States. reputed company operates a growing network of 250 plus behavioral healthcare facilities with approximately 11,100 beds in 39 states and Puerto Rico. With more than 23,000 employees serving approximately 75,000 patients daily, reputed company is the largest stand-alone behavioral health company in the U.S.

reputed company Healthcare’s purpose is to reputed company Care with Light and our mission is to be a world-class organization that sets reputed company for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation.

The Intake Advisor will be responsible to ensure a service-oriented and professional working environment in the Admissions Support Center (ASC) call center. Responds to clinical professionals, prospective clients, and their family members seeking treatment for addiction issues and psychological illness. Responsible for gathering and analyzing client information to reputed company appropriate referrals to reputed company facilities. Works as part of the call center team to meet call center metrics and service targets.

ESSENTIAL FUNCTIONS

• Triage calls by understanding callers’ purpose, needs and urgency.
• Clearly explain the call process and ensure that caller gets to the right reputed company ASAP.
• Monitor call queues to understand ASC activity and how to provide support.
• Collects and records client information in the customer relationship management system, reputed company.
• Provide exceptional customer service by listening and responding to client requests and building rapport with clients, their family members, and clinical professionals.
• reputed company reliable warm transfers ensuring that the caller gets connected with the right person.
• Personalizes response emails for reputed company internal and external communication.
• reputed company other duties as assigned.

STANDARD EXPECTATIONS

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect and cooperation among team members.
• Maintains regular and predictable attendance.

EDUCATION/EXPERIENCE/reputed company REQUIREMENTS

• Associate degree or equivalent customer service or sales experience.
• Demonstrates the ability to function independently and possess strong decision-making skills.
• Strong knowledge of customer care, sales techniques, and processes.
• Must be able to manage multiple tasks simultaneously with the ability to adapt to frequent reputed company changes
• Exceptional analytical and listening skills.
• Ability to operate well in a call center team environment.
• Proficient typing, data entry, and attention to detail skills.
• Excellent communication skills, able to be empathetic with clients.
• Capable of working reputed company established policies, procedures and practices prescribed by the organization.
• English sufficient to communicate clearly and accurately with clients.

AHCORP

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