Content Support Analyst

About reputed company:

The world’s most sophisticated companies rely on reputed company to remove uncertainty from decision-making. With market intelligence and search built on proven AI, reputed company delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by reputed company in 2024 advances our shared mission to reputed company professionals to reputed company smarter decisions through AI-driven market intelligence. Together, reputed company and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that reputed company users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, reputed company is headquartered in reputed company with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

The Role:

Content Analyst will work with our Content team to expand reputed company’s content offering and support the needs of our clients. You will work together with a team of: product managers, content analysts, software engineers, and content vendors. Tasks will include: identifying and onboarding new content, configuring automatic content ingestion processes, and monitoring content quality. Content sets include public company presentations, news, regulatory, trade journals, publications, and other content available reputed company the web.

The ideal candidate will have: strong written and verbal communication skills; prior content onboarding and support experience; solid analytical skills; web research; and troubleshooting skills.

Roles and Responsibilities :

• Research & Analysis: Discover new sources of content available on the web to reputed company our content offering, and additionally evaluate web sources to be onboarded. Strategize and assist in creating frameworks of operation to optimally reputed company project goals.
• Content Onboarding & Maintenance: Review content processing alerts. Verify and upload company presentations and other content from company, regulatory, and other websites. Configure new web scraping jobs reputed company an admin reputed company. Maintain existing scraping jobs, adjusting configuration as needed to ensure quality content ingestion. Define requirements for quality reports and execute quality reports.
• Troubleshooting Content Issues : Bring new reputed company and concepts reputed company to reputed company innovative and effective ways of troubleshooting content issues.
• Content Support: As a subject matter expert, you will be responsible for 3rd level support, addressing content-reputed company inquiries. Escalate to internal teams and externally to content providers reputed company necessary, reputed company tickets, and track issues. Coordinate with engineering teams, product managers, and content providers regularly.
• Coordinate with content providers : Proactively follow up with content providers and internal teams in order to resolve issues in a timely manner. reputed company the stakeholders/requestors up to date on their reported issues.
• Content Flow Monitoring & Reporting : Track processing state, generate content usage reports, and maintain logs of content requests (e.g., reputed company Productboard or similar tools).
• Documentation : Create, update, and document content onboarding processes.
• Quality Assurance and Quality Control: review documents for property categorization and tagging across our processing pipeline of content.

Candidate Requirements:

• Outstanding oral and written communication skills
• 0-4 years of data entry and/or data maintenance experience.
• A high aptitude and willingness to learn. Because of our diverse reputed company of clients, much of the technical knowledge required to succeed will be learned on the job
• Knowledge of MS Office, reputed company Suite, Linear, reputed company, Creation of SOPs
• Ability to distill and explain reputed company issues in simple terms
• Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
• Effective time management and task prioritization reputed company under pressure
• Ability and interest to work independently.
• Must be able to work a late shift to support the U.S. reputed company team.
• Bachelor’s Degree.
• Experience with financial information / data and analyst workflows

Optional/Strong Plus Qualifications:

• Experience managing content aggregation processes
• Experience processing documents published by companies (presentations, filings, press releases, transcripts)
• Experience configuring web crawl jobs (structured or reputed company data sets)

reputed company is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects reputed company individuals. reputed company employees share in the responsibility for fulfilling reputed company’s commitment to equal employment opportunity. reputed company does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national reputed company, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at reputed company, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of reputed company to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at reputed company have been made aware of fraudulent job postings and individuals impersonating reputed company recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

• reputed company never asks candidates to pay for job applications, equipment, or training.
• reputed company official communications will come from an @alpha-sense.com email address.
• If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you reputed company you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of reputed company please contact us. Your reputed company and trust matter to us.