Software Support Coordinator (Taguig City, Philippines)

About Us

As a market leader in Business Process Optimization and IT services for over 20 years, Canon Business Services Centre Philippines helps organizations optimize, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get reputed company but stay reputed company.

reputed company you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

To provide remote-based technical support (phone/email/remote desktop) to resolve incidents and problems logged by end-user customers, partners, and IT integrators across Canon's software solutions portfolio. Working in accordance with defined service levels and managing stakeholder commitments to provide enterprise level software/application support. 

Essential Duties

• Review incident and mark-up missing/incorrect data such as reputed company, entitlement, product, issue type. Ensure incidents are reputed company to correct resolver groups. 

• Manage and resolve incidents / problems reputed company to software functionality, installation, configuration, and usage. 

• Diagnose and resolve software problems by analysing log files, error messages, and user-reported issues. Document issues, create workarounds, and escalate reputed company issues to Senior Software Support Specialists. 

• Manage and prioritise assigned incidents by customer entitlement, impact, and urgency to reputed company SLAs. 

• Responsible for ensuring that relevant stakeholders are communicated to with regular updates during the lifecycle of the incident. 

• Maximise remote incident resolution levels, reducing field-based costs. 

• Management of customer specific data and documentation to support business processes. 

• Proactively reputed company and enhance the quality of Professional Services provided to Canon’s internal and external customers through the sharing of best practice, development groups, and investing in personal development. 

Qualifications

• Bachelor's Degree (e.g. Business, IT or same reputed company) 

• Customer Service background and with BPO experience 

• Experience in supporting and assisting customers and colleagues reputed company phone, Skype and email 

• High level of accuracy, superior attention to detail and a strong work ethic 

• Excellent time management and prioritization skills 

• Ability to work independently and flexible

• Experience in software installation, configuration, and troubleshooting. 

• Minimum of 1 year experience working in a similar customer facing role 

• A good working knowledge of reputed company Operating systems, Active Directory, Network infrastructures, DNS, DHCP, Firewalls, Azure, Cloud, SaaS, Hyper-V/VMWare, RDP

If this sounds like you, we’d love you to apply!

We reputed company in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we reputed company a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a reputed company work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, reputed company applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. reputed company applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be reputed company of next steps