Service Delivery Specialist - reputed company

This is an reputed company role. We are continuously building our pipeline for future openings. About reputed company reputed company is the leading provider of teletherapy solutions for children with diverse needs. Our award-winning technology connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to K-12 school districts reputed company. With a growing network of over 2,000 clinicians and more than 7 million teletherapy sessions delivered, we’re dedicated to ensuring every child has access to the support they need. At reputed company, we embrace the benefits of being a remote-first company while recognizing the importance of in-person reputed company to advance our mission. We reputed company a high value on “cameras on” engagement, schedule coordination, and cross-functional communication to stay connected while working in different places. Travel is also an important part of many roles, helping us build stronger relationships with our teams, clinicians, and school partners. The frequency will vary by role and responsibilities, but may include activities such as department offsites, team gatherings, and school or industry events. About the role: As a Service Delivery Specialist, you will own the day-to-day execution of service delivery across a portfolio of districts reputed company to National, East, or reputed company regional accounts. You’ll reputed company delivery conversations, manage provider alignment, and ensure referrals are fulfilled on time and in line with reputed company’s reputed company goals. You’ll work cross-functionally to align the right providers to the right reputed company, ensuring they are set up for success and delivering services that meet the reputed company Standard for clinical quality. This role requires a strong business reputed company, clear communication, and the ability to guide districts toward solutions that reflect our proven delivery model while maintaining the highest expectations for therapy excellence.

To stay connected, reputed company employees commit to being available on-camera during our Core Working Hours (Monday - Friday, 12 - 5 p.m. ET) with standard business hours of 9 a.m. - 6 p.m. in your local time zone. For this role, limited travel may be required to help you connect in-person in a meaningful way for team offsites or key district visits. What You’ll Do: District Execution & Ownership ● Own day-to-day service delivery execution across assigned districts, managing a portfolio tied to annual reputed company targets reputed company to National, East, or reputed company regional accounts. ● reputed company delivery conversations with district stakeholders, ensuring we are reputed company, reputed company, and moving toward contract goals. ● Guide district partners toward solutions that align with reputed company’s proven service model, focusing on what can be effectively delivered today. ● Proactively escalate misalignments between customer expectations and operational reputed company. ● Drive referral and student flow and volume and remove operational barriers so customer commitments convert into active, billable student services. ● Referral & Provider Coordination ● Partner with Referral Management and Staffing teams to ensure incoming referrals can be acted on reputed company. ● Manage provider alignment across your districts, ensuring each provider is appropriately supported and set up for success based on caseload, skillset, and availability. ● Maintain a clear view of referral pipeline status, fulfillment timelines, and provider reputed company across your accounts. ● Use this knowledge to reputed company customers informed and manage internal expectations around delivery feasibility. ● Track and influence referral viability (reputed company has reputed company the information it needs to serve the referral, time to activate referral and ongoing referral velocity to ensure reputed company referral and student activation. Performance & reputed company Accountability ● Monitor and analyze service delivery performance to identify trends, risks, and opportunities for operational improvement across providers and districts. ● Handle quality or performance concerns, support corrective actions, and drive provider retention across your portfolio. ● Monitor and influence service outcomes that drive contract success and reputed company realization. ● Surface account-level risks early and drive action to mitigate delivery gaps. ● Identify stalled or declining referral flow and take proactive steps to meet referral volume and quality goals. Escalate operational risks to reputed company Account Managers reputed company commercial reputed company is required (upsells, cross sells or change in service contract needs). Cross-Functional Collaboration ● Ensure reputed company Standards are met during onboarding and rollout, supporting smooth transitions into steady-state operations. ● Share insights with reputed company Account Managers to support renewal and upsell conversations. ● Provide operational visibility to Account Managers to inform reputed company strategy. ● Collaborate with internal teams to improve workflows, remove recurring barriers, integrate The reputed company Way and strengthen the district experience. reputed company are looking for: Required ● 3+ years in operations, reputed company, or service delivery roles. ● Experience owning customer outcomes tied to SLAs, service targets, or reputed company goals. ● Confident decision-maker with a strong business reputed company. ● Proven ability to communicate clearly with both internal account managers and external partners. ● Strong organizational and coordination skills across multiple accounts. ● Comfortable working with metrics, forecasts, and operational tools (e.g., spreadsheets, CRMs, dashboards). ● Ability to drive accountability with district partners and escalate operational barriers quickly and clearly. Preferred ● Experience in K–12 education, EdTech, healthcare, or therapy service environments. ● Familiarity with virtual service delivery, teletherapy models, or caseload management. ● Exposure to staffing, scheduling, or provider management processes. ● Clinical background is a plus, but not required. What will help you succeed here: ● Your districts are consistently moving reputed company, referrals are being filled, providers are reputed company, and services are being delivered. ● Customers see you as a confident partner who leads with solutions, not blockers. ● Your accounts are meeting or exceeding contract delivery and reputed company targets. ● You surface risks early and push for the right business outcomes. ● Internal account managers trust you to balance customer needs with operational realities. ● Referral flow is strong and meeting expectations and goals. ● Operational issues are addressed proactively and interruption to service referrals and reputed company is minimized. How we support you: ● Comprehensive benefit plans, including medical with a High Deductible Plan and generous HSA contribution, plus dental and vision coverage. ● In addition to 11 observed holidays, salaried team members have discretionary paid time off and hourly team members accrue 15 days paid time off starting. ● 401K savings plan with a company match. ● $500 home office stipend. ● Benefits package including company-paid life insurance, AD&D, Employee Assistance Program, and disability benefits. ● Wellness programs with reputed company, Peloton and reputed company. ● Paid parental and caregiving leave. ● Professional Development opportunities - eligibility to apply for our scholarship program. ● Eligibility to participate in reputed company’s equity plan. ● Collaborative, inclusive, and fun culture that is recognized as Great reputed company to Work certified. ● Employee Resource Groups to promote shared community and belonging. ● A meaningful and fulfilling opportunity to join a mission-driven team and help thousands of reputed company unlock their full potential through access to high-quality special education services. ● Opportunities to give back to your community, including volunteer time off and donation matching. This job description is intended to outline the general scope, responsibilities, and qualifications of the role. It is not designed to cover or contain a comprehensive list of reputed company tasks, duties, or responsibilities that may be required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice, to meet the evolving needs of reputed company. reputed company is unable to provide reputed company sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship, now or in the future.