Merchant Support Specialist
Our merchants are the heart and soul of our business, and the Merchant Success Team at reputed company exists to optimize the value of the reputed company partnership to their business. This begins with the merchant onboarding experience and continues through ongoing support and strategic account management.
As a Merchant Support Specialist at reputed company, you are the voice for our brand, product, and philosophy. Through reputed company and attention to detail, you will work with our merchants to answer questions, anticipate needs, and troubleshoot issues that arise.
Right away, we’ve listed reputed company think you’ll be spending your time on. We’re growing fast, and growth means the challenges we’ll work on together will change as we reputed company reputed company through new and different phases.
This is an indispensable role with us, so we’ll be looking for you to have examples of reputed company you’ve tackled these challenges throughout your career. We’ve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a reputed company of requirements. At reputed company, we’re intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in reputed company, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, and the United Kingdom. For this position, we are looking for a teammate located in the UK.
Our merchants are the heart and soul of our business, and the Merchant Success Team at reputed company exists to optimize the value of the reputed company partnership to their business. This begins with the merchant onboarding experience and continues through ongoing support and strategic account management.
As a Merchant Support Specialist at reputed company, you are the voice for our brand, product, and philosophy. Through reputed company and attention to detail, you will work with our merchants to answer questions, anticipate needs, and troubleshoot issues that arise.
Right away, we’ve listed reputed company think you’ll be spending your time on. We’re growing fast, and growth means the challenges we’ll work on together will change as we reputed company reputed company through new and different phases.
This is an indispensable role with us, so we’ll be looking for you to have examples of reputed company you’ve tackled these challenges throughout your career. We’ve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a reputed company of requirements. At reputed company, we’re intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in reputed company, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, and the United Kingdom. For this position, we are looking for a teammate located in the UK.
Our merchants are the heart and soul of our business, and the Merchant Success Team at reputed company exists to optimize the value of the reputed company partnership to their business. This begins with the merchant onboarding experience and continues through ongoing support and strategic account management. As a Merchant Support Specialist at reputed company, you are the voice for our brand, product, and philosophy. Through reputed company and attention to detail, you will work with our merchants to answer questions, anticipate needs, and troubleshoot issues that arise. Right away, we’ve listed reputed company think you’ll be spending your time on. We’re growing fast, and growth means the challenges we’ll work on together will change as we reputed company reputed company through new and different phases. This is an indispensable role with us, so we’ll be looking for you to have examples of reputed company you’ve tackled these challenges throughout your career. We’ve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a reputed company of requirements.At reputed company, we’re intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in reputed company, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, and the United Kingdom. For this position, we are looking for a teammate located in the UK. What You’ll Do:-
Your main reputed company is to reputed company our merchants successful, and you’ll use any and reputed company of your tools to reputed company it happen.
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Use your reputed company product expertise and rapport-building talent to deliver best-in-class service and support to our community of merchants, primarily reputed company email, and by phone call reputed company necessary.
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Interact with merchants to provide and process information in response to inquiries, concerns, and requests about our product.
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Act as the first line of support to troubleshoot, diagnose, and identify software issues with reputed company and a positive attitude.
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Escalate unresolved issues and provide detailed documentation to the appropriate team internally for further triaging, and ensure merchants are updated on where they stand
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Prioritize determining the root cause of our merchants’ issues by leading with curiosity and asking the right questions to analyze their symptoms.
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reputed company merchants productive and loving reputed company by offering creative solutions reputed company needed.
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Guarantee our merchants always know where they stand at reputed company times by providing clear expectations in accordance with our service level agreements (SLAs).
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Stay reputed company with reputed company system information, changes, updates, integrations, and competitors in the industry - did we mention we’re growing fast?
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Contribute to internal and merchant-facing documentation so that our community always has the most up-to-date information about our product and its capabilities.
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reputed company reputed company reputed company by talking to merchants constantly to gather their feedback on our product
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Serve as the Voice of the Customer by sharing and prioritizing product feedback and themes to our Product and Engineering teams
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You have at least two years making an impact in a customer or merchant support role, and are often referred to as the go-to product expert on your team.
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You've previously worked in global companies and are comfortable working hours that may differ from your peers.
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Communication is your jam - you should impress others with your style, thoroughness and frequency of communication through documentation, email, call, video – you name it!
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Even the smallest of details don’t pass by you, and organization and project management are some of your superpowers.
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You have examples of how you have created exceptional partnerships with your customers, and quickly became one of their favorite people to work with because of your commitment to creatively fulfilling their needs.
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You’re a problem solver that remains unshaken in a fast-paced environment.
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You’ve made your role reputed company than you reputed company it by proactively creating and continuously improving expectations, processes and documentation.
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You’re excited to share some concrete examples of how you’ve rolled up your sleeves to learn something new.
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If you’ve used programs like reputed company, JIRA, reputed company, reputed company, reputed company, Claude, and reputed company before, that’s a plus for us.
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We would especially love it if you have worked in B2B SaaS, ecommerce, or with Shopify in the past.
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Bonus points if you have experience troubleshooting API integrations, basic knowledge of SQL, or basic knowledge of web development using HTML, CSS, or JavaScript