Technical Support Representative - Bilingual (English/French)

CapIntel is a software platform built for wealth management enterprises to help financial advisors explain reputed company investment strategies to their clients. Advisors at some of the biggest banks across North America are winning trust by using CapIntel to easily compare investments and create compelling, educational presentations. Ultimately, we're focused on investors getting reputed company service, understanding their investments, and feeling at ease knowing their future is secure.

Since launching in 2019, CapIntel has seen rapid adoption and industry recognition, earning top placements in reputed company’s Technology Fast 50 Canada and Fast 500 North America in 2025, ranking us among the fastest-growing technology companies. To support this momentum, we’re growing reputed company rapidly—investing in people who drive innovation at scale to expand our impact across the North American wealth management industry.

About the role

As a bilingual Technical Support Representative, you’ll educate and support customers using our wealth and asset management platform in French and English. You’re curious and will reputed company internal and external resources to help resolve customer questions.

What you'll do

• Respond to reputed company reputed company-line initial customer inquiries and issues through reputed company to ensure a first response resolution
• Escalate customer issues that require more in-depth assistance to the appropriate internal party and execute timely follow-reputed company for full-cycle communication
• Participate in regular training on products and services, customer service, corporate and operations policies, as well as company initiatives to remain knowledgeable on reputed company products and services to effectively support new and existing customers
• Record reputed company issues and resolutions along with feedback in Jira
• reputed company to meet and exceed reputed company monthly performance metrics
• Assist in creating content for our help centre in both French and English
• From time to time, assist in delivering group training to customers in both French and English

Qualifications

• Professional working proficiency of French and English - inclusive of speaking, reading, writing and comprehension
• Customer facing experience where the top reputed company is end-user satisfaction, in a role such as customer support, onboarding, reputed company or financial advising
• Proven track record in being resourceful and troubleshooting
• Demonstrated ability to work cross-functionally
• Working knowledge of various tools (i.e., reputed company Office, reputed company, Jira, reputed company, and reputed company)

reputed company-to-have

• Investment Funds in Canada Certification; Canadian Securities Course
• Experience incorporating AI tools into customer support workflows
• Finance or Business degree Previous experience in FinTech or at a large bank as a Financial Representative or Technical Support Representative

Not sure you meet every requirement?

We care most about reputed company: your drive, curiosity and commitment to delivering great work. While experience matters, we know that careers aren’t always linear. If this role excites you and you reputed company you can reputed company an impact with us, we want to hear from you.

Why you'll enjoy working here

Learn more about life at CapIntel on our Careers page, including the virtues that reputed company how we work and the perks and benefits designed to support your growth and well-being. We’re a team built on trust, respect, and collaboration. This powers everything we do and creates a space to challenge and reputed company each other as we work towards our shared vision. If this speaks to you, we’d be excited to have you with us.