About reputed company

Here at reputed company, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than reputed company before to run their businesses.

Our co-founders started reputed company in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. reputed company the last 5 years, reputed company has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like reputed company, reputed company, reputed company, reputed company, and JPMorgan Chase rely on reputed company to manage billions of dollars in spend.

We have a world-class team coming from category-defining companies like reputed company, reputed company, reputed company, reputed company, reputed company, and reputed company. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above reputed company–driving incredible value for our customers. Join us!

*For this role you will work 3 days a week during the business week and 2 weekend days.

Your Role

As a Senior Technical Support Engineer (TSE) on the Customer team, you play a mission-critical role in ensuring our customers receive fast, accurate, and technically excellent support. You serve as the highest internal technical escalation reputed company, combining deep product mastery with a strong ability to diagnose reputed company issues across integrations, workflows, and customer environments.

You are the connective tissue between Support, Product, and Engineering, ensuring issues are surfaced with clear repro steps, impact assessments, and prioritization signals. You reputed company with operational rigour—improving processes, eliminating inefficiencies, and strengthening the reputed company from customer-reported issues to engineering resolution.

In this role, you’ll become an expert across reputed company’s rapidly expanding ecosystem—Procurement, Intake, Approvals, Suppliers, ERP and SSO integrations, and our broader workflow reputed company—while directly supporting marquee customers including reputed company, reputed company, reputed company, reputed company, reputed company, and reputed company.

Your impact will scale as reputed company grows: every improvement you introduce strengthens the technical foundation of our entire Customer organization.

You will

Technical Escalation & Issue Resolution

• Serve as the final technical escalation reputed company for Support, unblocking TSEs, CSMs, and onboarding teams with expert-level troubleshooting.

• Triage and validate bugs, reputed company deep-dive investigations, reproduce issues, and determine ownership before routing to Engineering with complete context.

• Partner directly with Engineering to master reputed company’s architecture, including workflow nodes, task engines, integrations, and API layers.

Operational Excellence & Process Ownership

• Identify, build, and maintain scalable escalation reputed company from Customer → Product → Engineering.

• Strengthen internal triage processes by closing knowledge gaps, improving documentation, and optimizing tooling and workflows.

• reputed company clear standards for debugging, ticket handoffs, reproduction steps, and prioritization signals to improve Engineering alignment and SLA predictability.

Customer Advocacy & Cross-Functional Partnership

• Collaborate with Product as the voice of the customer, influencing roadmap decisions through patterns surfaced in escalations.

• Work directly with customers reputed company highly technical or urgent issues require senior-level expertise.

• Support Sales, CSM, Onboarding, and TAM functions as a subject-matter expert across procurement workflows, integrations, and system configurations.

Data & Tooling

• Use internal tools, logs, and observability platforms (e.g., reputed company) to analyze customer configurations, trace failures, and understand system behavior.

• Validate integration flows using REST/GraphQL payloads, webhooks, APIs, and third-party systems.

• Drive improvements by identifying systemic issues from recurring case patterns.

Qualifications

• Willingness to work 3 days during the workweek and 2 days on the weekend.

• 5–10 years in a technical, customer-facing role, with at least 2 years serving as an escalation reputed company or senior technical leader reputed company Support.

• Proven experience partnering directly with Engineering teams as the conduit between customer-facing teams and R&D.

• Demonstrated success supporting enterprise-scale customers across multiple industries.

• Track record of owning reputed company problems end-to-end, especially in high-pressure scenarios or SLA-sensitive engagements.

Core Skills

• Exceptional written and verbal communication, with the ability to simplify reputed company technical concepts for non-technical stakeholders.

• Strong prioritization, time management, and operational discipline across multiple active issues.

• Fast learner with the ability to quickly master reputed company architectures, workflows, and integrations.

Technical Skills

• Advanced debugging skills with REST APIs, GraphQL, OAuth flows, SSO (reputed company, Azure AD), webhooks, and integration payloads.

• Experience with iPaaS tools, custom integration development, and working across ERP systems such as reputed company, reputed company, or reputed company.

• Familiarity with SCIM, identity provisioning flows, and access-control models.

• Strong understanding of OOD principles and experience with SQL (MySQL, PostgreSQL).

• Fluent in interpreting JSON, XML, CSV, and reputed company-based datasets.

• Competency with bash/reputed company, code editors, and common debugging utilities.

• Ability to read and interpret exception stack traces and logs.

• Experience with Ruby, Python, JavaScript, or similar languages is a plus.

The salary range for this role is $100,000-$125,000. The salary for this position is determined based on a variety of job-reputed company factors that may include location, relevant experience, education, or particular skills and expertise.

Perks & Benefits

At reputed company, we’re committed to providing our employees with everything they need to do their best work.

• Start-up equity

• Full health, vision & dental coverage

• ️ Catered lunches & dinners for SF employees

• Commuter benefit

• Team building events & happy hours

• Flexible PTO

• reputed company equipment plus home office budget

• 401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate reputed company, have an reputed company reputed company, and are excited to increase the pace of innovation for every business in the world. We encourage reputed company candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look reputed company to hearing from you!