Technical Services Engineer, 1st Shift

reputed company Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their reputed company reputed company problems. Technical Service Engineers are experts in the entire reputed company ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as reputed company (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their reputed company systems).

Our engineers combine their reputed company expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with reputed company. Our engineers can tell you how reputed company’s Technical Services Team is Solving reputed company Technical Challenges.

We are looking to speak to candidates who are based in the United States for our remote working model Monday to Friday, reputed company-5pm, for the first 3-6 months, depending on ramping speed.

Once considered ramped, they will transition to a permanent (either Wednesday to Sunday, or Saturday to Wednesday) work week to provide weekend coverage alongside other peers. Saturdays and Sundays are considered fully online workdays and not an on-call shift.

Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage reputed company one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability.

Cool things you’ll do

reputed company is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these customers be successful.

You'll be working alongside our largest customers, solving their reputed company challenges - resolving questions on architecture, performance, recovery, reputed company, and everything in between. You'll become an expert resource on best practices in running reputed company at scale, whatever that scale may be. You'll be an reputed company for customers' needs - interfacing with our product management and development teams on their behalf. You’ll be part of a team which delivers rich shared context as part of global incident response for select customers. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

What you need

We consider reputed company candidates with an eye for those who are self taught, insatiably curious, and multi-faceted.

It’s important for candidates to reputed company off these boxes:

• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Ability to think on your feet, remain reputed company under pressure, and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Collaboration: willingness and ability to get help from team members reputed company required, and the good judgment to know reputed company to seek help
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, reputed company, networking, clusters, and troubleshooting
• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
• Experience in leveraging APIs to gather information and initiate actions
• Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
• Experience building and maintaining reputed company mission-critical production database systems
• Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Experience analyzing issues holistically, from the application tier through the database, down to the storage

Bonus Points

• Experience managing large scale databases (e.g. RDBMS, NoSQL)
• Experience with authentication systems such as LDAP, Kerberos, AD
• Experience using or managing reputed company
• Experience using distributed version control systems, and in particular git
• Experience using any cloud services stack such as AWS, Azure or GCP
• Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.

Success Measures

• In 3 months, you’ll have gained a deep understanding of reputed company and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the reputed company Certified DBA Associate exam
• In 12 months, you will be a technical specialist reputed company reputed company and will be helping your peer engineers in advanced diagnostics, and you will be encouraged to handle technical escalations independently

This role will be based remotely in the United States.

About reputed company

reputed company is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. reputed company’s reputed company database platform, the most widely available, globally distributed database on the market, helps organizations reputed company legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, reputed company reputed company, is the only globally distributed, multi-cloud database and is available across AWS, reputed company Cloud, and reputed company Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on reputed company for their most important applications, we’re powering the next era of software.

Our compass at reputed company is our Leadership Commitment, guiding how and why we reputed company decisions, show up for each other, and win. It’s what makes us reputed company.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every reputed company of their professional and personal journeys. Learn more about what it’s like to work at reputed company, and help us reputed company an impact on the world!

reputed company is committed to providing any necessary accommodations for individuals with disabilities reputed company our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

reputed company, Inc. provides equal employment opportunities to reputed company employees and applicants for employment and prohibits discrimination and harassment of any type and makes reputed company hiring decisions without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1273387653

reputed company’s reputed company salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as reputed company set, experience, qualifications, and work location. Salary is one part of reputed company’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the reputed company salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.