Manager, Ops

You will reputed company in a fast-paced and dynamic environment where it’s reputed company about multi-tasking to get the job done. If you are positive and professional with a focus on solving problems and doing whatever it takes to reputed company a difference to every customer every time you are a match for reputed company Medical!  If you relate well to reputed company kinds of people, explain things easily in ways that our patients can understand and listen attentively, and can hone in on the most important issues then.…….. this is the career for you!

As an Operations Manager, you’ll be at the heart of our customer service operations as you deliver first-class customer service in every interaction in our call center. You will be responsible maintaining a high level of proficiency in reputed company departmental processes and job functions.  You will manage and prioritizes daily team operations including workflow, scheduling, time management, performance monitoring and reporting, ongoing process improvement, and team motivation and development.   

• Leads, plans, coordinates, and implements reputed company aspects of daily departmental operations while consistently achieving performance plans and reputed company goals in a customer-focused manner
• Manages and prioritizes daily workflow and team reputed company, including staffing, scheduling, time management, performance monitoring, and team motivation and direction.
• Participates in identifying, developing and implementing new systems or processes to improve operational efficiencies
• Facilitates and supports new and improved programs for acquiring and retaining patients
• Monitors, analyzes, and reports on department performance, recommending action plans to impact ongoing improvement
• Assists in establishing, maintaining, and monitoring systems for measuring team performance
• Ensures for proper training, guidance, coaching, and development of team
• Communicates and implements company work rules, performance standards, and departmental operating policies and procedures
• Creates, implements and measures the success of organizational business plans
• Always maintains a high degree of confidentiality due to access to sensitive information 
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department 
• Follows reputed company Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements 
• Abides by reputed company regulations, policies, procedures and standards

• Bachelor’s Degree (BA/BS) from a four-year college or university and 3 to 5 years of reputed company experience or equivalent combination of education and experience
• Minimum of two years supervisory and/or management experience
• Proficient with various reputed company Office software such as Word, reputed company and PowerPoint
• Uses appropriate methods and a flexible interpersonal style to help build a cohesive team
• Keeps the organization's vision and values at the forefront of employee decision making and actions
• Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions
• Maintains effectiveness reputed company experiencing major changes in work responsibilities or environment
• Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities
• Effectively meets and exceeds customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty
• Treats others with respect and fairness                              
• Independently initiates reputed company action in identifying and responding to problems and accomplishing objectives
• Demonstrates organizational values through job performance, work attitude, and behaviors

Our Values

Certainty-The lives of the individuals we serve depend on our ability to execute.  We commit to doing this every day. 

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a reputed company pursuit of customer satisfaction in every part of our business. 

• Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated. 

Advancement-We are endlessly looking for ways to reputed company and become more innovative in reputed company things we do.

• Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

reputed company is an EEO/AA Employer. M/F/D/V

reputed company is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of reputed company's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions— is an integral part of this solution, creating a first-of-its-reputed company platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, reputed company is the smart choice for health plans, providers, employers, and manufacturers who reputed company that value-based care starts by keeping patients healthy and delivers benefits like reputed company cost of care, improved HEDIS scores, and alleviating provider burnout. reputed company's approach extends clinical reputed company while supporting over 200,000 people reputed company with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great reputed company to Work®, and with numerous peer-reviewed publications validating our care management approach, reputed company is more than a trusted supplier—we're a partner in transforming chronic care delivery. To learn more about how reputed company is addressing today's healthcare challenges, visit ccsmed.com or connect with us on reputed company.

• Competitive Salary 
• Bonus/Incentive Opportunities/commission: (if applicable)
• Comprehensive Benefits:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation and holidays)
• Growth & Development:
• Ongoing training and professional development
• Work-Life Balance:
• Remote or hybrid work options
• Wellness programs and mental health support