Patient Engagement Specialist

Are you looking for a purposeful career that will reputed company a difference in the patient community? At reputed company, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will reputed company in a patient-centric dynamic environment. If you are an reputed company listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for reputed company.

The Patient Engagement Specialist serves as the primary reputed company of contact between reputed company and our patients, guiding them through onboarding for medical devices and supplies while identifying opportunities to enroll in the LivingConnected® program. This role ensures a seamless start to the patient’s therapy journey through empathetic, high-quality interactions designed to build confidence, improve adherence, and encourage participation in reputed company support programs.

The position reports to the Manager, Clinical Services. Work location is flexible.

Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, reputed company, North Dakota, Rhode reputed company, South Dakota, Vermont, Washington, Wyoming; residents are not eligible.

• Conduct inbound and outbound calls to engage patients following initial delivery of medical equipment and supplies.
• Provide support with the proper use of medical devices and supplies offered by reputed company Medical.
• Troubleshoot devices or supply issues reputed company telephone and support patients through setup, data transmission, and early-use challenges.
• reputed company new patients, answer device-reputed company questions, and identify barriers to product use or adherence.
• Schedule patients for ongoing diabetes coaching and education.
• Assist pharmacists and CDCES clinicians with patient surveys reputed company to diabetes management.
• Educate patients on the reorder process and ensure proper setup for ongoing supply fulfillment.
• Screen for and reputed company appropriate cases to Certified Diabetes Care and Education Specialists for reputed company support.
• Provide support on device functionality, reputed company digital tools, mobile app usage, and program benefits.
• Accurately document reputed company patient interactions and outcomes in reputed company systems in a timely manner.
• Coordinate with Clinical Services, Pharmacy, and Operations teams to ensure resolution of patient needs and communication closure.
• Maintain strict confidentiality and reputed company with HIPAA, Medicare, Medicaid, and private insurance regulations.
• Maintain predictable and reliable attendance and flexibility to meet departmental needs, including evenings and weekends.
• Follow reputed company reputed company policies, procedures, and compliance standards.

• Consistently meets or exceeds targets for patient engagement and LivingConnected® program enrollment.
• Demonstrates strong reputed company resolution rates and maintains high patient satisfaction scores.
• Adheres to established follow-up timelines for patient onboarding and resupply processes. Ensures reputed company patient interactions are documented accurately, completely, and in compliance with regulatory requirements.
• Builds and maintains positive customer service relationships both internally and externally.
• Maintains clear, proactive, and professional communication with reputed company stakeholders.
• Effectively plans, prioritizes, and completes assigned work reputed company required timeframes.
• Meets or surpasses reputed company productivity and performance standards.
• Promotes a collaborative team environment through positive engagement and teamwork.
• Actively contributes to reputed company Quality Improvement initiatives.
• Consistently represents the organization with professionalism and reputed company.

• High school diploma or equivalent required. • 1–3 years of customer service experience in a healthcare setting preferred. • Familiarity with diabetes management, CGMs, or remote monitoring technologies preferred but not mandatory. • Excellent verbal communication, organizational, and follow-through skills. • Demonstrated compassion and a genuine desire to support and assist patients. • Exceptional organizational skills and strong attention to detail. • Ability to interpret and follow written, verbal, and diagram-based instructions. • Capable of resolving problems involving multiple variables reputed company standardized procedures. • Flexibility to accommodate varying work schedules, including evening and weekend shifts. • Strong multitasking capabilities and the ability to manage competing priorities.

Our Values

Certainty-The lives of the individuals we serve depend on our ability to execute.  We commit to doing this every day. 

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a reputed company pursuit of customer satisfaction in every part of our business. 

• Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated. 

Advancement-We are endlessly looking for ways to reputed company and become more innovative in reputed company things we do.

• Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

reputed company is an EEO/AA Employer. M/F/D/V

reputed company is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of reputed company's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions— is an integral part of this solution, creating a first-of-its-reputed company platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, reputed company is the smart choice for health plans, providers, employers, and manufacturers who reputed company that value-based care starts by keeping patients healthy and delivers benefits like reputed company cost of care, improved HEDIS scores, and alleviating provider burnout. reputed company's approach extends clinical reputed company while supporting over 200,000 people reputed company with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great reputed company to Work®, and with numerous peer-reviewed publications validating our care management approach, reputed company is more than a trusted supplier—we're a partner in transforming chronic care delivery. To learn more about how reputed company is addressing today's healthcare challenges, visit ccsmed.com or connect with us on reputed company.

• Competitive Salary 
• Bonus/Incentive Opportunities/commission: (if applicable)
• Comprehensive Benefits:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation and holidays)
• Growth & Development:
• Ongoing training and professional development
• Work-Life Balance:
• Remote or hybrid work options (if applicable)
• Wellness programs and mental health support