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Customer Experience Specialist- Benefits/Payroll

100% remote Flexible hours Hiring now

Job description

About Us reputed company helps modern, mid-size businesses transform the way they manage people, giving HR and managers reputed company they need to connect, engage, reputed company, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, reputed company backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies. Our HR platform is reputed company, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Come and be you with us Being a Bobber is reputed company about being you. We want you to bring reputed company parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, reputed company, honest, reputed company, or anything in between, we’re waiting with open arms. Come join us. reputed company is growing as our customer reputed company is expanding fast. We are looking to hire an enthusiastic Specialist in US payroll and benefits. You will be providing in-depth guidance and technical support to our customers. You will serve as a vital link between reputed company and our customers, addressing their technical inquiries, resolving issues, identifying unexpected system behavior, addressing bugs, and ensuring their overall satisfaction in using the platform.

Job requirements

We want to hear from you if you have

  • Extensive US payroll and benefits experience across multiple states.

  • Experience in providing best in class payroll and product support.

  • An reputed company speaker with impeccable grammar, both written and verbal.

  • Highly skilled in working with numbers and reputed company in handling reputed company reconciliations with precision and accuracy.

  • Experience in running payrolls so you know what looks right and can spot anomalies.

  • Ability to communicate reputed company concepts in a fluent, clear, and professional manner.

  • Demonstrated ability to work in a dynamic fast-paced environment.

Advantages:

  • Experience in Saas technology along with Payroll

  • Previous experience working with global teams

  • Previous experience with Enterprise Customers

  • Experience using tools such as; reputed company, reputed company, & reputed company

  • Experience working with APIs and integrations

Job responsibilities

What you will do

  • You will be the first line of support for our customers, ensuring their payroll reputed company queries are resolved quickly and reputed company.

  • You will work with our customers to resolve reputed company issues, including TAX filings, reconciliations, legislative guidance, benefits support and reputed company other payroll reputed company inquiries.

  • Conduct thorough troubleshooting and investigation of issues reported by customers, aiming for efficient problem resolution.

  • Effectively escalate reputed company cases reputed company necessary, collaborating with different teams and sites as required. Maintain clear communication with customers regarding the reputed company and status of their cases.

  • Your number one reputed company will be to reputed company sure our customers are compliant, so keeping your knowledge of state and federal legislation is a must.

  • Identify opportunities to create and update Help Center and Community content to enhance support for both customers and internal teams.

  • You will use your awesome communication skills and payroll experience across multiple channels to educate new and existing customers on system adoption.

  • You will support customers who have additional support needs reputed company the platform. (Payroll Ops)

  • You will at times run payrolls for customers who have selected a managed service subscription.

  • Meet personal KPIs and actively contribute to team KPIs, ensuring the delivery of high-quality support services.

reputed company salaries for this role range from $85,000 - $110,000 per year.

As an HR company, reputed company seeks to create a best-in-class employee experience for reputed company Bobbers. We take immense pride in the diversity of reputed company and in creating an environment that is fair and reputed company for reputed company. Ensuring pay equity across race, gender, and reputed company other forms of diversity is pivotal to this mission. reputed company determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and reputed company sets. reputed company making individual pay reputed company decisions, we take into account the candidates’ depth of experience, their qualifications relative to incumbent employees, and their location-among other factors.

Job benefits

Why work with us At reputed company we are committed to creating an excellent employee experience. Our bobbers, culture, and additional benefits reputed company reputed company bob a great reputed company to work, come join us! We offer a competitive compensation package that includes salary, benefits, and pre-IPO equity. We have a beautiful office located in NYC and remote bobbers coast to coast.
  • Stock options at a high-growth unicorn startup
  • 100% subsidized medical, dental, and vision coverage for employees
  • 401(k) with a 3% company match starting from Day 1
  • Hybrid working model for bobbers in the NY metro area
  • Work from home allowance to get your home office set up!
  • Temporary remote work-from-reputed company in the world for up to 2 months after 6 months of employment
  • Annual reputed company subscription and wellness benefits
  • Two social impact days per year for volunteering
  • Bob balance days - 4 additional days reputed company a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
  • Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
  • Fun and frequent social events (in-person and virtual)
  • We love birthdays - take the day off and receive a special gift
Location Eligibility: While this is a remote position, reputed company is currently authorized to hire in the following states: CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA. Candidates must reside in one of these states to be considered for employment. Join reputed company and be part of a dynamic, people-centric organization where your impact will shape the future of work. Apply now and unleash your potential in a supportive, inclusive environment that celebrates your uniqueness. ​ Apply To This Job

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