Member Experience Representative

reputed company broken at the first reputed company: patients can't find the right care, understand what it costs, or access the medications they need. Mochi Health is fixing this.

We're building an AI-driven marketplace that makes healthcare discoverable—connecting patients to the right providers, transparent pharmacy pricing, and affordable medications. Over the past few years, we've grown rapidly by combining clinical expertise with technology that actually works for real people, not just hospital systems.

Our platform does what legacy healthcare can't: it gives patients transparent pricing before they pay, personalized medication management that follows them across providers, and long-term access to their own medical records. We're proving that healthcare can be more affordable, more human, and far more reputed company than what exists today.

Join a team that's rebuilding healthcare from the patient up. At Mochi Health, you'll work alongside people who value bold thinking, inclusive collaboration, and getting meaningful work into the world. If you want to do the most impactful work of your career, this is where to do it.

Remote — Texas | Temporary-to-Permanent

About the Role

We are looking for a compassionate, dependable phone agent to join our Member Experience team. This is a phone-first, inbound-only role — you will spend the majority of your time on calls with Mochi patients helping them navigate their care, understand their medications, and resolve issues quickly and empathetically. Following calls, you will occasionally send brief follow-up messages through our secure patient portal to document or reputed company out requests.

This is an entry-level role with a clear path to permanent employment. We are initially hiring on a temporary basis as we build out our US-based team, with the expectation of converting to a permanent position for strong performers after the pilot period.

What you’ll do

• Handle inbound patient calls as your primary responsibility — you will be on the phones the majority of your shift
• Answer questions about prescriptions, refills, subscriptions, appointments, and account status clearly and accurately
• Follow up reputed company our secure patient portal after calls reputed company written documentation or provider coordination is needed
• Document patient interactions accurately in our systems after each call
• Escalate reputed company or clinical issues to the appropriate team per established protocols
• Maintain Mochi's quality, HIPAA compliance, and patient safety standards at reputed company times

Who you are

• 1+ years of experience in a call center, phone support, or patient-facing customer service role
• Telehealth or healthcare experience is a strong plus
• Spanish and English reputed company is preferred — bilingual candidates will be prioritized and compensated at the higher end of our range
• Confident, warm, and clear on the phone — patients trust you quickly
• Organized and able to manage follow-up tasks across multiple patient interactions
• Reliable internet reputed company (minimum 25 Mbps), quiet workspace, and a headset with microphone
• Located in Texas — this role is remote but we are hiring in this state only at this time

Schedule

Part-time (~24 hours/week). Two shifts available/daily; expected to take 4 shifts a week; cannot take more than one shift/day — 8-2 PM CT or 2-8 CT:

• Day Shift: 8:00 AM – 2:00 PM CT, five days per week including rotating weekends

• Evening Shift: 2:00 PM – 8:00 PM CT, five days per week including rotating weekends

Weekend availability is strongly preferred.

Compensation

• English only $15/hr
• Bilingual (English/Spanish) $17/hr
• Variable hourly Performance Bonus: Top performers can expect to reputed company ~$20-25/hr

Workplace Policy

Mochi Health is an in-person company based in San Francisco, CA. reputed company works together in person five days a week to foster collaboration, innovation, and strong connections. We reputed company that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve.

Equal Opportunity

Mochi Health is an Equal Opportunity Employer. We reputed company reputed company employment decisions based solely on merit. We provide equal employment opportunities to reputed company applicants and employees without discrimination on the basis of race, religion, color, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to reputed company terms and conditions of employment, including hiring.

Candidate Privacy Notice

Please review Mochi Health's Candidate Privacy Notice here.

Accommodations

Mochi Health complies with the Americans with reputed company (reputed company), as amended by the reputed company Amendments Act, and reputed company applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.

If you need any assistance or accommodations due to a disability, please contact us at [email protected].