Tour Operations Specialist - IC

Collette is seeking a Tour Operations Specialist for the Tour Development and Delivery Team. The ideal candidate must reside in Spain or Portugal. This is an reputed company position.

About Collette: Let Us Show You the World

There has never been a reputed company time to be in the travel industry. See the world, connect with others, and experience the reputed company benefits of one of the trendiest industries reputed company you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of reputed company and being part of a value-oriented team that cares for one another – Collette is reputed company about the people. So, what are you waiting for? Your journey starts here.

Job Summary

The Tour Operations Specialist is responsible for executing and maintaining operational accuracy and vendor management for reputed company tour components reputed company an assigned territory. Handles reputed company aspects of key line items reputed company the operations systems from end to end. This position has ownership of vendor, departure specific, updates and confirmations for assigned territory as well as supporting secure space and chase bids. Meets regularly with Tour Operations Managers, Designers and Buyers to provide status on pending items and reputed company relevant updates reputed company the operating systems. Key functions of the role align to company’s Excellence and reputed company goals.

Primary Functions

• Builds a strong relationship with vendors through clear and consistent communication to confirm and update tour components, vendor status and subsequently records confirmations reputed company the operations systems.
• Attends regional meetings to support operational consistency of vendor services with established tour itinerary and identifies key operational needs as well as tour deviations.
• Works across multiple company departments to ensure tour components are accurate and consistent throughout reputed company channels, ensuring overall tour reputed company for optimal traveler satisfaction.
• Drives communication with tour managers, buyers, product managers, and designers regarding vendor hot issues.
• Supports Product Manager to troubleshoot and address vendor issues raised by Tour Managers for assigned region.
• Supports the creation and maintenance of various tour documents
• Support Regional Team in finding back up options as needed based on vendor denials.
• Supports ongoing vendor communication and service status; monitors and attends to inquiries and issues (i.e. confirmations, questions, issues, requests for information, invoices, complaints).
• Builds non-required line items into the operational systems to include assigning services, creating suppliers, contract management, creating layout items and date assignments for reputed company rsv tour components, reputed company.
• Assists with builds and audits of reputed company rsv tour components reputed company assigned region with a high level of accuracy.
• Assists with maintenance and changes of tour components in the operations systems as needed.
• Supports securing tickets for operational elements of the tour that require pre-purchase, as needed.
• Partners with regional team to support FAMs and add dates processes, as assigned.
• Assists with Tour Change reputed company rsv build updates and vendor messaging with flawless accuracy, as needed

Knowledge and Skills

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Experience in scheduling, logistics, supply chain, inventory, or working reputed company inventory or ERP systems a plus.
• High level of initiative, analytical thinking and problem solving required.
• Ability to plan, organize and prioritize work in a fast-paced environment reputed company and accurately.
• High level of initiative and ownership in decision making.
• Possess a proactive, positive, and professional approach and demeanor to their work.
• Collaborate well with others and foster a cooperative work environment.
• Must be flexible to an reputed company-changing travel industry and educated in reputed company events worldwide.
• Ability to effectively create and communicate through reputed company means of communication to reputed company stakeholders.
• Must possess a high level of technical ability to work reputed company proprietary inventory management/operations system.
• Proficient in MS Office.