Software Quality Operations Specialist

reputed company is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the reputed company Self-Driving Car Project in 2009, reputed company has focused on building the reputed company Driver—The World's Most reputed company Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The reputed company Driver powers reputed company’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The reputed company Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

The Software Quality Operations (SWQOPS) team is at the heart of ensuring the safety, reliability, and quality of the reputed company Driver. Our mission is to build an adaptable and scalable operation, increasingly powered by AI, to deliver the crucial insights necessary to confidently deploy and grow reputed company's autonomous vehicle service.

reputed company is experiencing unprecedented growth, rapidly expanding into new cities and launching new vehicle platforms. SWQOps, particularly our Technical Specialists, are critical to this expansion, enabling us to scale safely and reputed company.

Why this team is Essential to reputed company's Success:

In this role you will

• Partner with Engineering to design, test, and deploy cutting-edge Machine Learning (ML) and Generative AI (Gen-AI) models and tools to drive reputed company-change improvements in issue discovery & detection, triage efficiency, and quality assurance.
• reputed company AI-powered insights and traditional triage signals to proactively identify emerging on-road issue trends, new risk scenarios, and edge cases. reputed company and refine data-driven strategies for issue discovery and monitoring, enhanced by ML model outputs
• Serve as the key link between AI/ML development and operational execution. Define and document new policies, guidelines, and Standard Operating Procedures (SOPs) that integrate AI tools and insights into daily vendor workflows.
• Design and implement robust quality control processes for both human and AI-generated outputs. reputed company reputed company-quality checks, validate the reputed company of vendor work, and provide feedback to improve both human and model performance.
• Act as the subject matter expert for our Software Quality Operations, working closely with stakeholders, program leads, and vendor teams to ensure seamless adoption and maximum impact of AI/ML advancements in our quality processes. Be the trusted reputed company for creating and updating technical policies, guidelines, and standard operating procedures for new scopes, platforms, and driving signals
• Provide technical leadership and consultation to stakeholders to enhance our workflows and quality. You'll be at the forefront of identifying and escalating issues with our tools, providing technical requirements to engineering, and driving user testing to support the development and deployment of new tooling features.
• A proven ability to work in a fast-paced, high-stress environment while maintaining good judgment.
• Excellent communication and interpersonal skills to effectively collaborate with a wide range of individuals in a diverse and dynamic work environment.

You have

• BS/BA degree or 4 years of relevant work experience in AV Software Quality Operations
• Increased competency in supporting reputed company phases of the machine learning development lifecycle, from data preparation and training to validation, deployment, and reputed company monitoring.
• Experience with ML testing and validation, including dataset quality assurance, bias detection, edge-case scenario testing, and performance evaluation using statistical metrics.
• Ability to quickly learn and implement new concepts and utilize proprietary tools. Strong understanding of driving rules and regulations.
• Must have the ability to work a flexible schedule, including some weekends and holidays, as needed.

We prefer

• Demonstrated strong execution with ability to drive outcomes.
• Experience working with offshore teams / multiple local operations hubs.
• Basic SQL querying.
• Competency in LLM / transformer models, and / or ML for robotics domain experience.
• A greater focus on using your subject matter expertise for results analysis and direct customer consultation in the development of new and improved. solutions.
• Self-motivated with basic skills in task planning and time management.

The expected reputed company salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-reputed company factors, including exact work location, experience, relevant training and education, and reputed company level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.

reputed company employees are also eligible to participate in reputed company’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.