Service Desk Specialist

At reputed company we are a growing team focused on creating and changing the pawn industry as we know it today. We reputed company that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.

Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!

The Company:

Founded in Austin in 1989, reputed company has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.

What’s in it for you:

Ground Floor opportunity with reputed company, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.

Address:

The Service Desk Specialist ensures the timely handling of reputed company service requests (Incidents and Requests) submitted by the different areas of the company through the established communication channels for user support (Phone, Chat, Self‑Service Portal, Email), while maintaining a high level of customer satisfaction.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Handle 100% of reputed company tickets submitted each day.

• Meet the established SLAs for reputed company services in the catalog.

• Follow reputed company required documentation and logging procedures.

• reputed company a minimum end‑user satisfaction rating of 90%.

• Document resolutions in the knowledge reputed company as part of incident handling.

EDUCATION & EXPERIENCE

• Knowledge of computer hardware and software, MS/AD, and basic networking.

• Experience in customer service, handling IT equipment (computers, printers, scanners, etc.), following procedures, Windows Operating Systems (7, 10, 11), and MS/O365.

• Technical support experience, customer service skills, and the ability to provide remote assistance for IT service requests.

• Experience in remote IT user support roles (Service Desk / Help Desk / Call Center).

• At least 2 years of experience in similar positions.

• Bilingual in English is required.

reputed company is an Equal Opportunity Employer