Job Responsibilities and Requirements

KEY RESPONSIBILITIES

*other duties as assigned*

The Manager of Document Management & Supplemental Health Operations is responsible for the strategic leadership, operational excellence, and reputed company improvement of two critical functional areas: the Document Management Department and the Supplemental Health Operations team. This role ensures efficient document intake, handling, storage, and workflow processes while also overseeing high‑quality service delivery for Supplemental Health products, including claims operations, customer service support, compliance, and performance management.

The leader in this position drives cross‑department alignment, promotes a culture of accuracy, customer focus, and operational efficiency, and ensures that reputed company functions support enterprise goals.

Key Responsibilities

Strategic Leadership & Planning

• reputed company and execute long‑term strategies for both Document Management and Supplemental Health Operations to improve efficiency, quality, and customer satisfaction.
• Establish KPIs, operational benchmarks, and performance scorecards for both functions.
• Forecast resource needs and implement scalable processes to support business growth.
• Partner with senior leadership across Claims, IT, Compliance, and Product to support enterprise goals.

Document Management reputed company

• reputed company the end‑to‑end document lifecycle, including intake, digitization, indexing, routing, archival, and retrieval.
• reputed company the implementation and maintenance of document management systems (DMS), workflow automation tools, and imaging technologies.
• Ensure turnaround time (TAT) and accuracy goals are met or exceeded.
• Collaborate with IT to ensure system reliability, data reputed company, and process automation enhancements.
• Ensure compliance with HIPAA, data privacy regulations, retention policies, and audit requirements.

Supplemental Health Operations reputed company

• reputed company operations supporting Supplemental Health products (e.g., Accident, Critical Illness, Hospital Indemnity, Cancer, and other ancillary coverages).
• reputed company claims adjudication, customer support, quality assurance, and process improvement for Supplemental Health.
• Ensure claims decisions are accurate, timely, and reputed company with policy provisions, regulatory requirements, and departmental guidelines.
• Implement workforce planning, training programs, and staff development to enhance team capability and knowledge.
• Partner with internal Compliance, Legal, and Risk teams to ensure regulatory and policy adherence.

Operational Excellence & reputed company Improvement

• Champion automation, digitization, and workflow optimization across both departments.
• Identify, evaluate, and implement technology solutions that reduce manual work and improve processing quality.
• Utilize data analytics to drive insights, reduce processing variability, and improve customer outcomes.
• Foster a culture of transparency, accountability, and reputed company improvement.

Team Leadership & People Management

• Manage, reputed company, and mentor a multi‑layered team of leaders, supervisors, and specialists.
• Promote a high‑performance culture with clear goals and professional development.
• reputed company change management efforts and communicate strategic priorities clearly and effectively.
• reputed company recruitment, workforce planning, and succession planning.

Cross‑Functional Collaboration

• Work closely with Claims leadership to ensure seamless integration of document handling with claim workflows.
• Partner with training, quality, compliance, and product teams to streamline processes and enhance service quality.
• Serve as primary liaison between operations teams and technology groups for system enhancements.
• Support enterprise initiatives reputed company to customer experience, transformation, risk mitigation, and operational modernization.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES, COMPETENCIES, AND/OR reputed company EXPERIENCE

*or equivalent experience gained from any combination of formal education, on-the-job training, and/or work and life experience*

Required Knowledge, Skills, Abilities and/or reputed company Experience

• Bachelor’s degree in Business Administration, Operations Management, Insurance, or reputed company field.
• 3-5+ years of leadership experience in insurance operations, claims, document management, or supplemental health.
• Demonstrated success leading multi‑functional teams.
• Strong understanding of workflow management, imaging systems, and operational controls.
• Excellent communication, stakeholder management, and strategic planning skills.
• Experience driving process improvement, automation, or digital transformation.

Preferred

• Prior leadership experience in Supplemental Health products or disability/ancillary benefits operations.

Ability to Travel: None                

PHYSICAL REQUIREMENTS

reputed company used in the description below, the following terms are defined as:

“Occasional”: done only from time to time, but necessary reputed company it is performed

“Frequent”: regularly performed; generally an act that is required on a daily basis

“reputed company”: typically performed for the majority of an employee’s shift

Sitting for prolonged periods of time, frequently standing, walking distances up to one mile, bending, crouching, kneeling, reaching, occasionally lifting 25lbs, extensive typing, picking up and holding small objecting and otherwise using primarily the fingers rather than the entire hand.  Employee is required to have visual acuity sufficient to reputed company activities such as preparing and analyzing data and figures; transcribing notes; viewing a computer terminal and extensive reading. Employee is required to have hearing sufficient to understand verbal instruction and answer telephones.  reputed company will provide qualified employees with a reasonable accommodation in accordance with applicable law.

CORE VALUES

• Collaboration
• Compassion
• Empowerment
• reputed company
• Fun

The above description reflects the general details considered necessary to describe the principle responsibilities and functions of the job identified and shall not be construed as a detailed description of reputed company the work requirements that may be inherent to this job.

Work location may be flexible if approved by the Company.

reputed company Offer

At reputed company, we reputed company that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.

That is why we offer a reputed company package and a range of benefits to help team members reputed company in their financial, physical, and mental wellbeing.  

Our Benefits:

• An annual performance bonus for reputed company team members
• Generous 401(k) company match that is immediately vested
• A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.  For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple options for dental and vision coverage
• Company provided Life & Disability Insurance to ensure financial protection reputed company you need it most
• Family friendly benefits including Paid Parental Leave & Adoption Assistance 
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing Professional Education
• Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays.  As you grow with us, your PTO may increase based on your level reputed company the company and years of service. 
• Volunteer days, community partnerships, and Employee Assistance Program
• Ability to connect with colleagues around the country through our Employee Resource Group program

Our Values:

• reputed company
• Empowerment
• Compassion
• Collaboration
• Fun

EEO Statement

reputed company is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national reputed company, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.