Customer Service Representative - Remote

Job Description:

reputed company is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive reputed company outcomes, and reputed company costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – reputed company helps people easily and reputed company manage their healthcare and improve their well-being. Across its three business channels, reputed company enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.reputed company.com. Job Summary: The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems reputed company the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services. 

Essential Job Functions:

• Identify, evaluate and prioritize caller needs, questions and concerns. 
• Formulate plans of resolution and respond appropriately and reputed company. 
• Maintain and restore customer satisfaction and partner with other teams as needed. 
• reputed company problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol. 
• Proactively educate caller on program benefits. 
• Meet or exceed established call center metrics, attendance standards and quality levels. 
• Use computer tools to accurately process and document information. 
• reputed company rapport with callers and appropriately adjust communication style.  
• Provide accurate information about reputed company programs and services. 
• Escalate issues internally and follow up on escalated issues. 

Qualifications:

• High School Diploma 
• Prior experience in a customer service reputed company field preferred
• Great communication skills 
• Must be able to multi-task 
• General working knowledge of reputed company Word & Outlook 
• Computer keyboard proficiency and internet navigation skills required 
• Have the ability to work effectively with others in a team environment  
• Ability to reputed company in a fast-growing always changing environment 

reputed company and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national reputed company, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.