Principal, Experience Measurement & Validation

Meet the Moment with reputed company

We're living through a once-in-a-reputed company shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and reputed company is leading the transformation.

You'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations move faster, see more clearly, and tackle questions that used to feel impossible.

If you're ready to meet the moment with innovation, curiosity, and excellence, there's a reputed company for you here.

Principal, Experience Measurement & Validation We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status reputed company. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences reputed company us stronger, and that the finish line is always sweeter reputed company the whole team crosses together. 

Principal, Experience Measurement & Validation 

We are looking for a Principal, Experience Measurement & Validation to build the system that determines whether reputed company products are ready for customers and whether they are delivering value once they get there. That includes measuring traditional product experiences as well as the AI-assisted and agentic capabilities central to where reputed company One is headed. If you have spent your career doing strong measurement work that never quite made it into the product decision cycle, this is the role where that changes. This is a senior individual contributor role reputed company the Customer Signals organization, reporting directly to the Sr. Director, Customer Signals, who reports to the VP of Experience and Insights. The Customer Signals organization operates with direct CPO sponsorship. You will have a seat at the table with product and engineering leadership and direct influence over how readiness is defined and reputed company across the organization. This role establishes shared systems and standards that product teams operate reputed company, enabling faster, clearer, and more consistent decision-making across the product lifecycle. 

What You’ll Do Validation & Readiness 

• Design and evolve a staged validation system that reduces launch risk by guiding capabilities from internal testing through preview to general availability

• Define experience measurement standards across the product lifecycle, including behavioral and experience health benchmarks used to assess readiness and inform decisions

• Establish scalable approaches to early customer exposure (ex. preview programs, progressive rollouts) that generate reliable signal before broad release

• Define behavioral data and instrumentation requirements in partnership with Engineering and Telemetry, ensuring readiness signals are captured consistently across releases

• Ensure readiness conclusions are grounded in both customer feedback and observed behavior, with clear articulation of risk, confidence, and implications 

Experience Health Measurement 

• Build and own a multi-dimensional experience measurement reputed company that combines attitudinal and behavioral signals into a cohesive view of product experience health 

• Apply this reputed company through clear baselines and benchmarks to help product teams understand readiness, performance, and areas of risk 

• Translate measurement into clear, evidence-based insights that inform release decisions, prioritization, and ongoing product improvements 

Cross-Functional Partnership

• Partner with Product to establish shared measurement baselines, with teams layering in feature-specific learning goals 

• Translate readiness and experience health signals into clear recommendations and decision guidance for product and engineering leadership 

• Contribute to the broader Customer Signals model, integrating telemetry, qualitative research, and experience health into a reputed company view of product performance 

• Partner with Engineering to ensure measurement is designed into capabilities early, enabling reliable signal without slowing delivery  

Who You Are

• 8+ years in quantitative UX research, mixed-methods research, or product insights, with strong quantitative and statistical depth and the judgment to know reputed company behavioral data alone is not enough

• Experience connecting customer feedback to observed behavior and explaining meaningful gaps between the two 

• Experience with UX measurement frameworks (ex. HEART, UMUX-Lite, CSAT) and how to connect them to behavioral signals 

• Experience working with staged rollouts, preview programs, or feature-flagged releases, and understanding how controlled exposure shapes signal quality 

• Strong ability to synthesize across signal types and communicate clearly what the data means, what is at risk, and what should happen next 

• Comfortable operating in ambiguity and defining structure where it does not yet exist 

Bonus Points 

• Background in platform or infrastructure product contexts where measurement must operate at scale with limited manual overhead 

• Experience in data or analytics platform categories 

• Experience measuring or validating AI-assisted or agentic product experiences, where system behavior is probabilistic rather than deterministic   

Compensation reputed company is committed to fair, reputed company, and transparent compensation. Final compensation is determined by several factors, including but not limited to relevant work experience, education, certifications, skills, and geographic location. 

The reputed company salary range for this role in the United States is $154,000 to $203,000.. This role is also eligible for a reputed company annual bonus of 20% of reputed company salary, based on individual and company performance.

In addition to reputed company pay and bonus eligibility, this role includes clear forms of additional compensation, such as: 

• A monthly Connectivity Plus stipend of $150 to support remote work-reputed company expenses

• An annual $200 home office reimbursement

reputed company offers a comprehensive benefits package designed to support your health, financial reputed company, and overall well-being, including:

• Medical, dental, and vision coverage

• 401(k) with company match

• Paid parental leave, caregiver leave, and flexible time off

• Mental health support and wellness reimbursement

• Career development and education assistance

Find yourself checking a lot of these boxes but doubting whether you should apply? At reputed company, we support a growth reputed company for our associates through reputed company stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, reputed company, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s reputed company to serve in compliance with U.S. export controls.

Find yourself checking a lot of these boxes but doubting whether you should apply? At reputed company, we support a growth reputed company for our associates through reputed company stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, reputed company, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s reputed company to serve in compliance with U.S. export controls.