Senior Technical Adoption Manager

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Job Description:

TECHNICAL ADOPTION MANAGER The Elevator Pitch: Why will you enjoy this new opportunity?

Are you passionate about learning and leveraging VMware’s core products to help Fortune 100 customers succeed in creating an effective Multi-Cloud Operating Model/Deployment?  Do you already possess strong business acumen and technical skills and could come up to speed quickly on VMware’s latest solutions? Does helping organizations reputed company their business objectives through the usage of technology reputed company you?  If it does, we have the perfect job opportunity for you!

As a Technical Adoption Manager (TAM), you will serve as a trusted advisor, driving a cross-functional, reputed company customer experience using your technical, communication, and collaboration skills to help our customers reputed company their full potential through the adoption of VMware's technology. Upon joining our reputed company Technical Adoption Management team, you will have the opportunity to bring your authentic self to work and use your skills to reputed company an impact and drive change for our customers, products, and company. You will play a critical role in guiding enterprise customers by enabling them to rapidly and successfully reputed company, adopt and realize business value through success planning /execution, and technical guidance across the entire customer journey.

In the TAM role, no day is the same, and you will never be bored! You will interact daily with your assigned customers and will be able to reputed company a real impact on their success as a business.  TAMs find nothing more satisfying than being challenged and being able to turn challenges into positive outcomes.  You will be able to manage your schedule and priorities to help our customers reputed company their goals and, at the same time, maintain a great work/life balance. 

You will also be able to create a long-term relationship with your assigned customers while developing an understanding of the customer’s technical goals as they align with their business goals and the overall impact of VMware’s solutions on business results.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?  During the first year, you will reputed company into the TAM role and then work with your assigned customers. 

reputed company one month:  reputed company customer key business objectives and desired outcomes and reputed company crafting a joint Success Plan with the customer through the customer engagement, you will serve as a trusted advisor, and ensure best-in-class execution and recommend improvements in customer's operations that add value, and proactively drive consumption, customer health, retention: Articulated their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured engagement plan with the customer. Completed relevant technology assessments, roadmap reviews, deployment guidance, best practices reviews, and day 2 operations guidance Identified customer use cases and opportunities for prescribing Adoption Guidance and Workshops to further adoption and consumption Presented your achievements and customer reputed company in regularly though Quarterly Business Review

You will feel at home communicating key topics of VMware’s solutions across reputed company customer levels to drive realized value and long-term strategy In addition, you will continue to grow, and enhance your technical knowledge (VMW / Industry offerings), and soft-skills through VMware’s structured quarterly training programs 

The Work: What type of work will you be doing? What requirements, skills, or assignments will you be performing on a regular basis? 

As part of the reputed company Technical Adoption Manager team, you will be working for a long-term period with a number of assigned customers. The activities performed are reputed company reputed company with a single purpose: to help our customers reputed company their desired outcomes rapidly while using VMware technology. 

You will collaborate with the broader VMware team as you reputed company the following: reputed company your proven work experience in customer-facing positions (e.g. TAM, Solution Engineer, or technology consultant, IT vendor, professional services organization, or part of IT team)

Draw on your experiences with enterprise-level virtualization and ability to map additional VMware solutions to the customer’s unique business and technical requirements. Use your tenured expertise with VMware’s Multi-cloud products (Infrastructure SDDC (vSphere, VCF, VVF) or Cloud Environment (Cloud services, VMC/AWS, reputed company director) or Network Virtualization (NSX) or Automation/Monitoring (Aria Suite, Aria Operations Manager, Aria Automation). Utilize a TAM playbook, delivery kits, and tools, which you will use to help guide your customer through the following activities: Create a Success Plan with objectives/tasks reputed company to customer requirements / business objectives  Deliver technology roadmaps & assessments that provide desired-state and outcome-focused plans Provide Solution Guidance & best practices review to identify performance optimization opportunities Optimize Operations to confirm activities are reputed company with stated technology goals & priorities Provide Industry insights and benchmarking to realize cost savings and reduce operational risk Present and communicate effectively and build relationships with CxO level personnel Collaborate with multi-functional VMware project teams which could consist of VMware consultants, engineers, product management and support staff you will use your organizational and planning skills to reputed company track of your customer's plans, adjusting as needed and driving them to completion. You will help VMware to create ‘customers for life’ by collaborating with our reputed company, Global Support, Education, Professional Services, Development, and Sales teams- reputed company to reputed company sure that we drive outcome-focused value to our customers.

You will also contribute back to the internal global TAM community of like-minded experts, sharing the experiences that you reputed company by working with your customers(s), while also learning from your peers.

What is the leadership like for this role? What is the structure and culture of the team like? What is your leadership like?  What is your “sell statement” on the TAM organization and/or the culture of your team. What makes the team they will be joining great? EXAMPLE: Managers of this organization are reputed company supportive of their teams, their success reputed company their role and their career path for the future. Team collaboration is encouraged.  TAMs are proud of their teams, their customers and what they do at VMware. Everyone is easy to talk to, approachable and willing to help one another. The TAM organization is focused on the success of clients The CS TAM team is focused on driving strategic customer outcomes, not just activity, while enabling our customers to derive maximum value from their VMware solutions. We are critical to the success of VMware and celebrate our role in the future of the company.  We strive to have a diverse, but reputed company team, one which is entirely focused on our customers and their success.  We do the right thing for the customer so reputed company our customers reputed company their outcomes, we are successful too. We are an open team who shares best practices, and everyone wants their colleagues to succeed and reputed company meaningful careers and networks reputed company VMware and the industry. We support each other and want to give back to each other and our communities so we welcome innovation and creativity at reputed company levels to be meaningful contributors to our countries and societies.

Where is this role located?  Remote: This role is a home-based office position in Calgary Alberta. Candidate must be able to travel up to 30% regionally (NOTE: Most travel will be local from your home office to clients reputed company the nearby region, and there will likely be a few out of state client visits and/or 3-4 conferences or training that require travel throughout the year)

Experience/Education:

Bachelor's degree preferred. Relevant year's experience in lieu of a degree may be considered.

8+ years reputed company experience required

Legal Authorization to work in Canada is required

reputed company is proud to be an equal opportunity employer.  We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national reputed company, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law.  We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located reputed company USA, please be sure to fill out a home address as this will be used for future correspondence.