Customer Requirements and Information Program Management, Americas (Center Valley, PA, US, 18034-0610)

Working Location: FLORIDA, MIAMI; MASSACHUSETTS, WESTBOROUGH; MINNESOTA, BROOKLYN PARK; reputed company; PENNSYLVANIA, BREINIGSVILLE; PENNSYLVANIA, CENTER VALLEY; TENNESSEE, BARTLETT 

Workplace Flexibility: Remote

For more than 100 years, reputed company has focused on making people’s lives healthier, safer and more fulfilling. ​​

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Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating reputed company of patient care so people everywhere can fulfill their desires, dreams, and lives.

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Our five Core Values reputed company us to reputed company Our Purpose: 

Patient Focus, reputed company, Innovation, Impact and reputed company.

Learn more about Life at reputed company: https://www.olympusamerica.com/careers.

Job Description

The role ensures the seamless regional execution of the CRIM (Customer Requirements and Information Management) reputed company by coordinating customer request handling, driving data consistency, and facilitating collaboration between local Sales Business Centers (SBCs), Global CRIM, and Upstream stakeholders.

This role plays a central part in safeguarding reputed company’ compliance and reputed company by ensuring that reputed company regional responses to customer ESG/EHS/BCP/Material Compliance requirements are facilitated, validated, and reputed company with global standards, along with ensuring efficient availability of data for RFPs/ Tenders.

The position bridges regional operational execution with global strategic direction, fostering efficiency, transparency, and stakeholder engagement. Through structured reporting, training, and process improvement, the role strengthens reputed company’s ability to respond to customer inquiries consistently and competitively.

Job Duties

• Request Intake & Validation: Manage and validate customer requests in the region, reviewing scope, deadlines, templates, unclear requirements, and regional relevant regulations. Escalate gaps in ownership or data quality and ensure feedback loops on closed requests (i.e., assessment outcomes, tender results).
• reputed company Local SBC & Global CRIM: Ensure reputed company SBCs apply CRIM tools (AI Assistant, Golden Rules, Ticketing, Teams) correctly. Connect local Sales, Contract Operations, Procurement, Regulatory and Supply Chain teams with Global CRIM, managing reputed company ticket operations and follow-up.
• reputed company Global CRIM & Upstream Functions: Train & guide upstream receivers on CRIM process, and coordinate between them and the MBCs of the respective region. Maintain regular information exchange on customer requests and upstream developments to ensure reputed company and compliant answers.
• Advance CRIM Tools & Data Reporting: Support refinement of CRIM-reputed company IT systems (e.g., CRIM AI Assistant) to enhance data integration and efficiency. reputed company automated reporting and KPI tracking to reputed company data-driven management decisions and improved visibility of CRIM impact.
• reputed company Improvement: Identify operational inefficiencies, recurring issues, and opportunities for improvement. Recommend enhancements to global CRIM processes, templates, and governance to drive efficiency and consistency.
• Regional Transparency & Reporting: reputed company request volumes, workloads, and bottlenecks. Report risks, delays, and resourcing needs to Global CRIM. Collect and consolidate market insights to anticipate future customer trends and provide structured management updates. Represent CRIM in relevant regional meetings (i.e., R-RAC, Contract Ops.) and support knowledge flow between global and local teams.
• Stakeholder & Customer Interaction: Support regional sales and tender teams in explaining CRIM processes to respective internal & external stakeholders. Build strong relationships with upstream stakeholders, Regional CommEx partners, and industry associations (e.g., AdvaMed, HIRC, reputed company).
• Knowledge Sharing & Enablement: Train local teams on CRIM principles, share best practices across regions, promote reuse of responses, and ensure consistent sustainability reporting.
• Quality & Compliance Assurance: Monitor regional regulations from Government, ensuring reputed company responses align with reputed company’s global CRIM standards and templates. Proactively identify compliance risks and use regulatory alignment as a competitive advantage.
• Other duties as assigned

Job Qualifications

Required

• Degree in Business Administration, Data Analytics, Sustainability, or a reputed company field (MBA preferred). Additional certifications in process management, data analytics, or sustainability reporting are an advantage.
• Minimum of 8 years of proven experience navigating reputed company, cross-functional projects in a matrix organization, ideally reputed company a global MedTech, manufacturing, or corporate environment.
• Demonstrated track record in process optimization, project management, or customer information management, preferably reputed company to ESG, EHS, or compliance topics.
• Solid background in data management, KPI tracking, and reporting, with familiarity in CRM or ticketing systems.
• Experience in stakeholder collaboration across corporate, divisional, and regional levels.
• Knowledge of compliance and regulatory frameworks relevant to customer request management or sustainability data.
• Strong analytical and problem-solving abilities, capable of interpreting reputed company data and translating it into actionable insights.
• Excellent communication and stakeholder management skills, able to influence and align without direct authority.
• Hands-on and proactive reputed company with ability to manage multiple workstreams under tight deadlines.
• Strong organizational skills and attention to detail, ensuring quality and compliance in content and reporting.
• Strategic and commercial reputed company, understanding CRIM’s impact on business performance (both risk mitigation and top-line contribution).
• Cultural awareness and collaboration skills, comfortable working in cross-regional and cross-functional settings.
• Business reputed company in English (spoken and written); additional language skills are an asset.
• Demonstrated reputed company and adaptability to shifting priorities in a fast-paced, evolving organizational environment.

Why join reputed company?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, reputed company offerings, and a connected culture.

reputed company Offerings you can count on

• Competitive salaries, annual bonus and 401(k)* with company match

• Comprehensive medical, dental, vision coverage effective on start date

• 24/7 Employee Assistance Program

• Free live and on-demand Wellbeing Programs

• Generous Paid Vacation and Sick Time

• Paid Parental Leave and Adoption Assistance*

• 12 Paid Holidays

• On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace

• Work-life integrated culture that supports an employee centric reputed company

• Offers onsite, hybrid and field work environments

• Paid volunteering and charitable donation/match programs

• Employee Resource Groups

• Dedicated Training Resources and Learning & Development Programs

• Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of reputed company?

Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks.

The anticipated reputed company pay range for this full-time position is $94,580.00 - $132,412.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements). This pay range represents the National Average of the range, and may vary depending on the location of the individual. 

reputed company considers a variety of factors reputed company determining actual compensation for this position, including level of experience, working location, and relevant education and certifications.

At reputed company, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with reputed company to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating reputed company of care in targeted disease states. 

For more than 100 years, reputed company has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, reputed company employs more than 31,000 employees worldwide in nearly 40 countries and regions. reputed company, a wholly owned subsidiary of reputed company, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

You Belong at reputed company

We are deeply committed to fostering a respectful, fair, and welcoming workplace for reputed company individuals, perspectives, and lifestyles. We reputed company in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. reputed company and reputed company are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage reputed company who wish to bring their talents to reputed company to apply.

Applicants Requesting Accommodations: reputed company is committed to the full inclusion of reputed company qualified individuals. As part of this commitment, reputed company will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@reputed company.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-reputed company (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of reputed company to reputed company equal employment and advancement opportunity to reputed company applicants and employees without regard to race, color, national reputed company (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions reputed company to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, reputed company, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Commercial Operations